Posts tagged: "Performance management"
Posted on December 16, 2016 by Mathew Power
Care leavers happy with their accommodation, aware of their entitlements, feeling they have access to education or employment and that they’re listened to and helped to achieve their aims and aspirations. This is not just a vision of success, it’s the finding of Ofsted’s review of Trafford’s services. However, Trafford is one of only three local authorities out of 103 inspected and judged to be ‘outstanding’. Why? Often the answer can be found by consulting care leavers themselves. more… Care leavers: engaging for solutions
Posted on December 6, 2016 by Amyas Morse
I was delighted once again to be a judge for the Civil Service Awards. The awards aim to showcase best practice across the civil service, including inspirational leaders, excellent use of evidence, effective transformation, great skills development, committed customer focus, straightforward communication, and clear, practical and collaborative approaches to driving growth. In this blog-post I want to highlight some of winners and their successes. more… Award winners’ secrets
Posted on November 16, 2016 by Emma Willson
Many critical government activities rely on contracts. Following a review of our past work, and discussions across government, we’ve brought together our insights into what works well and less well across government commercial and contracting. We’ve identified case studies based on our past reports and what this means for emerging best practice. This post highlights our findings and explains the challenge for government to meet these higher standards. more… Government’s contracts – new insights into best practice
Tagged: Contract insights series, Contract management, Cross-government, Good practice principles, Performance management, Process management, Project management, Public sector markets, Risk management, Shared services, Skills
Posted on November 4, 2016 by Simon Banner
Are you achieving what you planned to achieve? Most NAO reports stress the need to measure performance. But how do you do it and use that information to get the best you can with the resources you have? How do you avoid the risk that (only) ‘what gets measured, gets done’? And how do you do measure performance when – like regulators and many others – you don’t have direct control over the outcomes, but must influence others? There are many lessons of widespread value in our new guide, Performance measurement by regulators, which focuses on the particular challenge for those who regulate the products and services so important to our daily lives, such as utilities, transport, health, food and financial services. more… Measuring performance delivered through others
Posted on October 20, 2016 by Ashley McDougall
Local authorities are under pressure. Demographics, cuts in central government funding, statutory services and public expectations combine to pose huge challenges to the financial sustainability of services. Has the limit to efficiencies been hit? We spoke to local authorities to find out if there’s still scope for improved value for money and to discover what works and what will prevent local public service reform. more… Local service reform: is it all about the money?
Posted on October 4, 2016 by Alec Steel
“Change is the law of life”, as John F Kennedy said. The big question at present is, what changes will Brexit bring? What will it mean for government departments? For local authorities? For people using services? For businesses? For the way government works? Amidst all the unknowns, one certainty is that we need a civil service able to manage major change effectively – not only new change relating to Brexit, but all the existing transformation of public services. Drawing on the extensive experience of our Operations and Process Management Community of Practice we explore key lessons for managing change effectively. more… The glue to managing change
Tagged: Amyas Morse, Brexit, Business operations, Change management, Cross-government, Customer service, Good practice principles, Information management, Leadership, Performance management, Process management, Skills
Posted on September 15, 2016 by Ashley McDougall
Do you know how many children there are living in care in England? How much local authorities spend a year on foster or residential place for a child? What proportion of children in care passed five GCSEs including maths and English? Without answers to such questions, it’s hard for local authorities and the Department for Education (DfE) to improve services. And with young people who have had a background in care more likely to face problems such as unemployment, homelessness; contact with the criminal justice system; or mental health issues; there’s a strong need for improvements. That’s why in 2014 we began a series of reports on children’s services and have recently published a highly illustrated, ‘easy read’ report for the children themselves. more… Good services: child’s play?
Posted on September 5, 2016 by Joshua Reddaway
How to apply open book accounting principles without the cost of open-book accounting
Government uses contracts to deliver many public services and has a duty to get value for money. Two recent NAO investigations illustrate, in two very different situations, how contracts can founder when the procuring organisation lacks understanding about the relationship between the contractors’ cost of providing the service and the price of the contract. That’s why central government is now required to apply open-book contract management. But expertise, time and effort is required to apply it in full. For low-risk, more straight-forward contracts, we set out a low-cost, minimal open-book approach. more… Contracting: A minimal open book approach
Posted on July 14, 2016 by Tom Glithero
It’s tempting to think someone else is dealing with environmental concerns: charities, perhaps, or the Department for Environment, Food and Rural Affairs. But we all have a role to play, and nowhere is this more apparent than in the Department for Transport (DfT), the subject of the NAO’s latest interactive Sustainability Overview. Public and private organisations, alike, can apply the good practice criteria we used to review DfT to understand their sustainability strengths and weaknesses. more… Driving sustainability: how to check your speed
Tagged: Accountability, Business operations, Climate change, Contract management, Environmental Audit Committee, Environmental sustainability, Good practice principles, Performance management, Process management
Posted on June 10, 2016 by Pauline Ngan
It’s unusual, but true: the NAO has called for permanent secretaries to stand up to ministers. Our report on Accountability to Parliament for taxpayers’ money concludes top civil servants need to be confident in challenging policy proposals that don’t use public resources wisely. But accountability isn’t just for permanent secretaries. Our four ‘accountability essentials’ apply to all day-to-day spending of taxpayers’ (your) money.