Posts tagged: "Performance measurement"
Posted on November 4, 2016 by Simon Banner
Are you achieving what you planned to achieve? Most NAO reports stress the need to measure performance. But how do you do it and use that information to get the best you can with the resources you have? How do you avoid the risk that (only) ‘what gets measured, gets done’? And how do you do measure performance when – like regulators and many others – you don’t have direct control over the outcomes, but must influence others? There are many lessons of widespread value in our new guide, Performance measurement by regulators, which focuses on the particular challenge for those who regulate the products and services so important to our daily lives, such as utilities, transport, health, food and financial services. more… Measuring performance delivered through others