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Posts tagged: "Process management"
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Posted on February 16, 2018 by Sian Jones
Life-saving drugs, step-changes in energy efficiency, robots and amazing new materials that can transform our lives – these, and many scientific advances, are all the result of research and development (R&D). The UK funds £31.6 billion of R&D a year, and its success depends frequently on collaboration between a wide range of government departments, and with research councils, university bodies, businesses, charities and international organisations. As we look at the fascinating world of R&D, we can also learn much for all types of cross-government collaboration and coordination. more… Cross-government collaboration: lessons from R&DTagged: Accountability, Brexit, Climate change, Cross-government, Digital transformation, Environmental sustainability, Good practice principles, Growth, Impacts, Information management, International, Leadership, Overseas aid, Process management, Project management, Research & development, Third sector, Universities
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Posted on January 5, 2018 by Amyas Morse
The 2017 Civil Service Awards highlighted some of the tremendous work being done to deliver public services not only more efficiently and cost effectively, but in ways that meet people’s needs better, engage users more, and stimulate ongoing improvements. In reviewing the 2017 nominations, I was particularly taken by the range of innovative approaches and excellent use of engagement and feedback loops. more… Engaging, sharing, innovative Award winnersTagged: Amyas Morse, Behaviour change, Business operations, Collaboration, Cross-government, Customer service, Digital transformation, Information management, Innovation, Process management, Project management, Public sector reform
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Posted on July 13, 2017 by Alison Taylor
Billions of pounds of taxpayers’ money is lost every year through fraud. To put this money to its proper use, in the report Eliminating Public Sector Fraud, the government identified the need to adopt a zero tolerance culture and a coordinated approach to tackling fraud. But fraud is complex and many organisations lack the required skills, making it even more important that public sector organisations collaborate, innovate and share lessons. Our recent Investigation into Department for International Development’s approach to tackling fraud has lessons for all organisations seeking to tackle fraud, as well as exploring some of the challenges in delivering international aid. more… Lessons in fraud prevention, detection and recoveryTagged: Accountability, Cost reduction, Cross-government, Fraud and error, Good practice principles, International, Investigations, Overseas aid, Process management, Public finances, Reporting, Risk management
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Posted on June 23, 2017 by Tom McDonald
WannaCry, the 12th of May global cyber attack, brought home clearly one of the key cyber security risks to government services: loss of access to data. This ransomware attack didn’t target the NHS, but the NHS was particularly affected by it, causing extensive disruption to patients and healthcare for a week. With digital transformation of public services a key government priority, what lessons from this episode can the government learn to protect public services from cyber attacks? more… WannaCry: what does it mean for government?Tagged: Accountability, Cyber security, Devolution, Digital transformation, Fraud and error, IT, Process management, Regulation & consumer protection, Risk management, Skills
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Posted on January 6, 2017 by Sarah Perryman
Management theory is full of good advice, but how should it be put into practice? How can we harness the lessons gleaned from across government and adapt them to the delivery of a specific service? I’ve applied the principles set out in our good practice guide, Managing business operations, to child protection services. Drawing on our recent report, I’ve looked at what’s happening in practice, where there’s good practice be shared and how the centre is taking a lead. Using our identified four characteristics of success, I’ve set out questions professionals should be asking themselves to help improve services. more… Putting children first: Making theory work in practiceTagged: Accountability, Business operations, Children, Cross-government, Customer service, Good practice principles, Information management, Leadership, Local government, Police, Process management, Risk management, Young people
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Posted on December 21, 2016 by Antonia Gracie
Helping Mozambique address its huge post-war challenges … the launch of a new book on the NAO’s 900 year history … a framework to help the UK government oversee the £734 billion of taxpayers’ money spent each year. The common thread is improved Parliamentary oversight and accountability. This aim is at the heart of the NAO’s role and therefore of the new book by former Assistant Auditor General, David Dewar; it was the subject of my presentation at the Houses of Parliament to a Mozambican delegation; and it has been a key theme of my work in our cross-government team this year. more… Ensuring Government delivers: an international and 900 year viewpointTagged: Accountability, Amyas Morse, Audit, Cross-government, Good practice principles, Impacts, International, Performance management, Process management, Public finances
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Posted on November 16, 2016 by Emma Willson
Many critical government activities rely on contracts. Following a review of our past work, and discussions across government, we’ve brought together our insights into what works well and less well across government commercial and contracting. We’ve identified case studies based on our past reports and what this means for emerging best practice. This post highlights our findings and explains the challenge for government to meet these higher standards. more… Government’s contracts – new insights into best practiceTagged: Contract insights series, Contract management, Cross-government, Good practice principles, Performance management, Process management, Project management, Public sector markets, Risk management, Shared services, Skills
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Posted on October 4, 2016 by Alec Steel
“Change is the law of life”, as John F Kennedy said. The big question at present is, what changes will Brexit bring? What will it mean for government departments? For local authorities? For people using services? For businesses? For the way government works? Amidst all the unknowns, one certainty is that we need a civil service able to manage major change effectively – not only new change relating to Brexit, but all the existing transformation of public services. Drawing on the extensive experience of our Operations and Process Management Community of Practice we explore key lessons for managing change effectively. more… The glue to managing changeTagged: Amyas Morse, Brexit, Business operations, Change management, Cross-government, Customer service, Good practice principles, Information management, Leadership, Performance management, Process management, Skills
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Posted on July 14, 2016 by Tom Glithero
It’s tempting to think someone else is dealing with environmental concerns: charities, perhaps, or the Department for Environment, Food and Rural Affairs. But we all have a role to play, and nowhere is this more apparent than in the Department for Transport (DfT), the subject of the NAO’s latest interactive Sustainability Overview. Public and private organisations, alike, can apply the good practice criteria we used to review DfT to understand their sustainability strengths and weaknesses. more… Driving sustainability: how to check your speedTagged: Accountability, Business operations, Climate change, Contract management, Environmental Audit Committee, Environmental sustainability, Good practice principles, Performance management, Process management
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Posted on June 16, 2016 by Iain Forrester
It’s good to share. Surely sharing services has to be more efficient? Standardised services and economies of scale have to reduce costs. But what about tailoring to needs and allowing flexibility? What about the risks of service failure? We at the NAO are often asked by public sector organisations whether they should join in shared services. The answer is … it depends.more… To share or not to share: that is the question
Tagged: Business operations, Cost reduction, Investigations, Local government, Process management, Risk management, Shared services
Cross-government collaboration: lessons from R&D
Engaging, sharing, innovative Award winners
Lessons in fraud prevention, detection and recovery
WannaCry: what does it mean for government?
Putting children first: Making theory work in practice
Ensuring Government delivers: an international and 900 year viewpoint
Government’s contracts – new insights into best practice
Driving sustainability: how to check your speed
To share or not to share: that is the question
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