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Posts tagged: "Process management"
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Posted on February 26, 2016 by Kate Mathers
The organisations we audit told us our ‘how to’ guides and frameworks are very useful – but hard to find on our website. They were right. So we’re delighted to say that we’ve now put them all in one place: our new Self-assessment resources web-page. So if you’re about to undertake a self-assessment and planning process, there may be something on this page to save you reinventing a wheel. To illustrate, this post highlights some of the resources you can find on our new page. more… Why reinvent the wheel?Tagged: Business operations, Cost reduction, Good practice principles, Performance management, Process management, Public sector markets, Risk management
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Posted on February 11, 2016 by Keith Davis
You can (probably) have the calendar, but beware the champagne. The questions are, what is the value and what is the context – who’s giving it, how often, and for what purpose? I’m talking here about whether central government officials should be accepting gifts and hospitality. Our report this week, Investigation into the acceptance of gifts and hospitality, looks at the big picture of how well the system is working. But what does this mean for the civil servants trying to work out what it’s okay to accept?more… Civil servants’ acceptance of gifts and hospitality
Tagged: Business operations, Cross-government, Gifts & hospitality, Process management
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Posted on January 20, 2016 by Alec Steel
The spending review is done, the commitments have been made for the next five years. Now the hard work begins. Not only are there are some big change projects in the pipeline, but around £600 billion is likely to be spent each year on ‘business-as-usual’ operations. These include the central and local government services that most directly affect individuals. With government still facing tight budgets it remains crucial that operations are efficient, and are what citizens need, to ensure good value for money. more… Improving services for citizensTagged: Business operations, Cost reduction, Cross-government, Customer service, Good practice principles, Performance management, Process management
Civil servants’ acceptance of gifts and hospitality
Improving services for citizens
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