Posts tagged: "Risk management"
Posted on January 23, 2017 by Charles Nancarrow
Scams, unfair trading, e-crime, unsafe goods – these harmed consumers to the tune of £14.8 billion in 2014-15. And that’s just the estimate of the problems tackled by consumer protection bodies; you may not even be aware of times you’ve been a victim of unfair trading. With poor consumer awareness and threats to consumers becoming increasingly complex and wide-ranging we, the Regulation, Consumers and Competition team, recently published a report. We describe here the types of consumer detriment, who’s responsible for protecting consumers, and what all this means for consumers. more… Do you feel protected as a consumer?
Posted on January 6, 2017 by Sarah Perryman
Management theory is full of good advice, but how should it be put into practice? How can we harness the lessons gleaned from across government and adapt them to the delivery of a specific service? I’ve applied the principles set out in our good practice guide, Managing business operations, to child protection services. Drawing on our recent report, I’ve looked at what’s happening in practice, where there’s good practice be shared and how the centre is taking a lead. Using our identified four characteristics of success, I’ve set out questions professionals should be asking themselves to help improve services. more… Putting children first: Making theory work in practice
Tagged: Accountability, Business operations, Children, Cross-government, Customer service, Good practice principles, Information management, Leadership, Local government, Police, Process management, Risk management, Young people
Posted on November 22, 2016 by Charles Nancarrow
What do energy suppliers, railways, doctors and rubbish collectors have in common? The answer: they, and many others, deliver essential services that involve, to a greater or lesser extent, a ‘market mechanism’. In a world with a wide range of public service delivery mechanisms, including direct service provision (the military, tax collectors, police, NHS A&E services etc.) our new public service Market Analytic Toolkit is the latest NAO resource designed to help government address a set of new challenges around its use of markets to deliver public services, including oversight, consumer protection, regulation and helping to achieve effective competition and innovative delivery. more… Making public sector markets work
Posted on November 16, 2016 by Emma Willson
Many critical government activities rely on contracts. Following a review of our past work, and discussions across government, we’ve brought together our insights into what works well and less well across government commercial and contracting. We’ve identified case studies based on our past reports and what this means for emerging best practice. This post highlights our findings and explains the challenge for government to meet these higher standards. more… Government’s contracts – new insights into best practice
Tagged: Contract insights series, Contract management, Cross-government, Good practice principles, Performance management, Process management, Project management, Public sector markets, Risk management, Shared services, Skills
Posted on November 4, 2016 by Simon Banner
Are you achieving what you planned to achieve? Most NAO reports stress the need to measure performance. But how do you do it and use that information to get the best you can with the resources you have? How do you avoid the risk that (only) ‘what gets measured, gets done’? And how do you do measure performance when – like regulators and many others – you don’t have direct control over the outcomes, but must influence others? There are many lessons of widespread value in our new guide, Performance measurement by regulators, which focuses on the particular challenge for those who regulate the products and services so important to our daily lives, such as utilities, transport, health, food and financial services. more… Measuring performance delivered through others
Posted on September 5, 2016 by Joshua Reddaway
How to apply open book accounting principles without the cost of open-book accounting
Government uses contracts to deliver many public services and has a duty to get value for money. Two recent NAO investigations illustrate, in two very different situations, how contracts can founder when the procuring organisation lacks understanding about the relationship between the contractors’ cost of providing the service and the price of the contract. That’s why central government is now required to apply open-book contract management. But expertise, time and effort is required to apply it in full. For low-risk, more straight-forward contracts, we set out a low-cost, minimal open-book approach. more… Contracting: A minimal open book approach
Posted on July 28, 2016 by Bob Shambler
The tragic July events in Dhaka, with a 12-hour siege and death of 20 hostages, brought home to us the risks that accompany travel to almost any part of the world today. The attack on the Holey Artisan Café in an upmarket Dhaka suburb was one of the deadliest in Bangladesh and mostly hit overseas nationals. Horrifying to all, it was terrifying for us. The café was one of the NAO team’s favourite places to eat and a few of its members had been there just a few days before. None of us wants to contemplate the worst, but such occurrences bring home the crucial importance of risk assessment and preparation for crisis management. more… A near miss: Managing risk overseas
Posted on June 16, 2016 by Iain Forrester
It’s good to share. Surely sharing services has to be more efficient? Standardised services and economies of scale have to reduce costs. But what about tailoring to needs and allowing flexibility? What about the risks of service failure? We at the NAO are often asked by public sector organisations whether they should join in shared services. The answer is … it depends.
Posted on May 31, 2016 by Nick Bateson
An income of £659 billion. Spending of £734 billion. Liabilities over £2 trillion. A £152 billion deficit. The Whole of Government Accounts (WGA) is the truly big picture of government finances: the net financial position of 6,000 public organisations – the entire public sector. There is no more complete record of what the government spends, receives, owns and owes. Dig into the details and you can uncover crucial indications of the long-term financial health of the country. more… Summing the parts of the whole (of government accounts)
Posted on May 19, 2016 by Andrew Denney
£225 billion of taxpayers’ money is spent annually with private and voluntary providers. Health, justice, employment and many other public services are delivered by them. This delivery can be complex and high risk, and very high profile if providers fail. Government Commercial and Contracting: an overview of the NAO’s work highlights some of the key challenges faced by government and brings together findings from our work across these challenges. We invite you to join the discussion and help us do more to share thinking and practices across government. more… Joining the dots: the picture from government contracting