Posts tagged: "Skills"
Posted on March 22, 2018 by Michael Burke
Would you be willing to pay more tax to fund care? What about paying more towards your own or your parents’ care in old-age or if you find yourself in need of disabled care? What quality of care would you expect? Are you an unpaid carer yourself? Compromises may be needed in the funding and delivery of social care in light of the combined pressures of cuts in the budgets of local governments, which spend £14.8 billion funding the care, and the high vacancy and turnover rates in the adult social care sector. Our recent reports highlight the scale of the challenges facing the government as it plans for the future. more… The social care challenge
Posted on September 29, 2017 by Paul Wright-Anderson
Government is being transformed through changes ranging from digital delivery to downsizing and devolution. To match new delivery approaches, buildings need modernisation, organisations need to be co-located, and appealing locations should help to attract the necessary skills. In response, government property is undergoing a revolution, with regional “Hubs” and an integrated public sector estate. But there are big challenges to be addressed. Can the public sector work together to achieve the expected benefits? more… The future of government offices: early lessons
Posted on July 20, 2017 by George Crockford
The civil service is under pressure, as we found in our recent report Capability in the Civil Service. It has lost one in four civil servants since 2006 – with no reduction in workload, there’s a growing number of major projects to implement, greater public demand for services, new technologies – bringing both opportunities and threats, new ways of delivering public services, and action needed to leave the European Union. How can public sector organisations get or develop the people and skills they need? The first thing is: prioritise; it simply must do less. more… Stretching civil servants’ capability
Posted on June 23, 2017 by Tom McDonald
WannaCry, the 12th of May global cyber attack, brought home clearly one of the key cyber security risks to government services: loss of access to data. This ransomware attack didn’t target the NHS, but the NHS was particularly affected by it, causing extensive disruption to patients and healthcare for a week. With digital transformation of public services a key government priority, what lessons from this episode can the government learn to protect public services from cyber attacks? more… WannaCry: what does it mean for government?
Posted on December 12, 2016 by Jeremy Lonsdale
The UK’s biggest ever aircraft carrier, the nuclear deterrent… behind the large and expensive defence programmes that we hear about are people. People who need suitable work environments and a home – and that means buildings. The built estate is a vital part of our defence capability. Yet the Ministry of Defence (MOD) faces a shortfall of at least £8.5 billion of funding over the next 30 years just to bring its buildings up to a good standard of condition. And that doesn’t include the homes for service families, many of which have been a cause of growing dissatisfaction. With housing crucial to morale and staff retention, there’s considerable interest in ensuring our service personnel are satisfied with their homes. So what is the current state of the MoD’s buildings and what are the lessons for other organisations managing large property estates? more… Our defence estate – right size, right condition, right price?
Posted on December 6, 2016 by Amyas Morse
I was delighted once again to be a judge for the Civil Service Awards. The awards aim to showcase best practice across the civil service, including inspirational leaders, excellent use of evidence, effective transformation, great skills development, committed customer focus, straightforward communication, and clear, practical and collaborative approaches to driving growth. In this blog-post I want to highlight some of winners and their successes. more… Award winners’ secrets
Posted on November 16, 2016 by Emma Willson
Many critical government activities rely on contracts. Following a review of our past work, and discussions across government, we’ve brought together our insights into what works well and less well across government commercial and contracting. We’ve identified case studies based on our past reports and what this means for emerging best practice. This post highlights our findings and explains the challenge for government to meet these higher standards. more… Government’s contracts – new insights into best practice
Tagged: Contract insights series, Contract management, Cross-government, Good practice principles, Performance management, Process management, Project management, Public sector markets, Risk management, Shared services, Skills
Posted on October 4, 2016 by Alec Steel
“Change is the law of life”, as John F Kennedy said. The big question at present is, what changes will Brexit bring? What will it mean for government departments? For local authorities? For people using services? For businesses? For the way government works? Amidst all the unknowns, one certainty is that we need a civil service able to manage major change effectively – not only new change relating to Brexit, but all the existing transformation of public services. Drawing on the extensive experience of our Operations and Process Management Community of Practice we explore key lessons for managing change effectively. more… The glue to managing change
Tagged: Amyas Morse, Brexit, Business operations, Change management, Cross-government, Customer service, Good practice principles, Information management, Leadership, Performance management, Process management, Skills
Posted on May 19, 2016 by Andrew Denney
£225 billion of taxpayers’ money is spent annually with private and voluntary providers. Health, justice, employment and many other public services are delivered by them. This delivery can be complex and high risk, and very high profile if providers fail. Government Commercial and Contracting: an overview of the NAO’s work highlights some of the key challenges faced by government and brings together findings from our work across these challenges. We invite you to join the discussion and help us do more to share thinking and practices across government. more… Joining the dots: the picture from government contracting
Posted on April 28, 2016 by Steve Mirfin
Engaged employees can increase business performance by 4.5 times. No wonder several of our reports have highlighted the problems related to low employee engagement, as measured in the Civil Service People Survey. Being a body that tries to practice what we preach, one way we upskill, inspire, amuse and otherwise engage our people is our annual Learnfest.