Posts tagged: "Skills"
Posted on October 4, 2016 by Alec Steel
“Change is the law of life”, as John F Kennedy said. The big question at present is, what changes will Brexit bring? What will it mean for government departments? For local authorities? For people using services? For businesses? For the way government works? Amidst all the unknowns, one certainty is that we need a civil service able to manage major change effectively – not only new change relating to Brexit, but all the existing transformation of public services. Drawing on the extensive experience of our Operations and Process Management Community of Practice we explore key lessons for managing change effectively. more… The glue to managing change
Tagged: Amyas Morse, Brexit, Business operations, Change management, Cross-government, Customer service, Good practice principles, Information management, Leadership, Performance management, Process management, Skills
Posted on May 19, 2016 by Andrew Denney
£225 billion of taxpayers’ money is spent annually with private and voluntary providers. Health, justice, employment and many other public services are delivered by them. This delivery can be complex and high risk, and very high profile if providers fail. Government Commercial and Contracting: an overview of the NAO’s work highlights some of the key challenges faced by government and brings together findings from our work across these challenges. We invite you to join the discussion and help us do more to share thinking and practices across government. more… Joining the dots: the picture from government contracting
Posted on April 28, 2016 by Steve Mirfin
Engaged employees can increase business performance by 4.5 times. No wonder several of our reports have highlighted the problems related to low employee engagement, as measured in the Civil Service People Survey. Being a body that tries to practice what we preach, one way we upskill, inspire, amuse and otherwise engage our people is our annual Learnfest.
Posted on January 5, 2016 by Sue Higgins
There’s never a good time to spend money inefficiently, but the recent Spending Review reinforces the great importance of making every pound count. As the watchdog on value for money, the NAO has repeatedly come across four issues that frequently impede public service improvement and lead to poor services for citizens. They are not specific to individual sectors or related to particular policies. They are, rather, behaviours; often unconscious. The good news is: they can be avoided! more… The art of spending public money wisely
Posted on December 18, 2015 by Yvonne Gallagher
Government’s austerity and reform agenda means delivering the same or better with less resource. This means changing fundamentally the way that public services are delivered; a goal which is proving challenging. Digital solutions are key to that transformation. But to succeed government needs the digital and technology (DaT) profession to have business change skills, as well as IT, technology and data skills, and these are in short supply, as our recent digital skills survey shows. more… Skills for digital transformation