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Who benefits from Gift Aid? Ask the new Tax Centre

• Posted on February 8, 2018 by Jonny Mood

  The National Audit Office – University of Birmingham Tax Centre has been launched! So what does this mean for taxpayers – and for tax officials? The average taxpayer may never be aware of its role, but the new Tax Centre will help provide the all-important independent academic evidence useful to those making and implementing tax policy; it will provide crucial insights into issues such as taxpayers’ behaviours, the impact of making tax digital, tax evasion and avoidance, and customer service. As we detailed at the launch event, our recent joint work on Gift Aid shows how the NAO and the University of Birmingham can work together, and with HM Revenue & Customs (HMRC), to improve understanding of the effectiveness of taxes and tax reliefs. more… Who benefits from Gift Aid? Ask the new Tax Centre

  Tagged: Behaviour change, Impacts, Information management, International, Public finances, Public sector reform, Tax

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Can better service bring in more tax revenue? How the NAO is helping government investigate

• Posted on June 29, 2017 by Andy Morrison

  Do you pay all the tax you should? Chances are, this depends on your values, your familiarity with tax rules, opportunities for evasion, and your attitudes. These may be affected by how much help you get from HM Revenue and Customs (HMRC) – and could potentially be influenced by how happy you are with HMRC’s service. In our recent report on The quality of service for personal taxpayers, we said we would work with HMRC to explore whether service quality affects tax revenues. The way we have done this is a great example of how the NAO can help to drive public service improvement. more… Can better service bring in more tax revenue? How the NAO is helping government investigate

  Tagged: Behaviour change, Customer service, Impacts, Influencing, Information management, Performance management, Tax

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