HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.
Sir John Bourn, head of the National Audit Office, reported today that the public private partnership for NATS contains many positive elements. But the financial position of the Company will need strengthening to enable it to make further vital investment to expand the capacity of Air Traffic Control. In its study of the PPP for […]
There were shortcomings in the process of setting up new arrangements to provide out-of-hours primary medical care in 2004, although there is no evidence that patient safety was compromised, the National Audit Office reported today. The Primary Care Trusts (PCTs) who took over responsibility for organising out-of-hours services from GPs lacked knowledge and experience in […]
This report examines the role played by the public bodies involved in operating and overseeing the cash system.
The Highways Agency successfully transferred to the private sector the risks associated with procuring a digital information system for England’s motorway network. The procurement lasted five years, however, over twice as long as the Agency originally expected, and two well qualified potential bidders dropped out during a 17 month short listing process, leaving just two […]
The Prison Service has made significant progress in the way it manages its buying of goods and services such as food, clothing and utilities, the National Audit Office has today reported. In 2003 the National Audit Office found that the Prison Service’s procurement function was “fragmented and costly to deliver”. Since this report, the Prison […]
The National Audit Office has today reported to Parliament that there are risks to value for money from the way the Legal Services Commission (the LSC) administers and procures legal aid for criminal cases. In 2008-09, the Commission spent more than £1.1 billion on criminal legal aid – legal assistance for people suspected of or […]
NHS hospitals often pay more than they need to when buying basic supplies. A combination of inadequate information and fragmented purchasing means that NHS hospitals’ procurement of consumables is poor value for money.
The Department was successful in floating Royal Mail. But its approach was marked by deep caution, the price of which was borne by the taxpayer.
The Ministry of Defence’s privatisation of the defence technology business QinetiQ safeguarded the viability of a business of national strategic importance and generated significant proceeds for the taxpayer. However, the NAO believes the taxpayer could have received more money from the deal. Risks remain which the MoD must manage carefully if long term value for […]
The Ministry of Defence achieved a good price when they awarded the contract for a new Defence Fixed Telecommunication System to BT in 1997, Sir John Bourn, head of the National Audit Office, told Parliament today. The ten year contract let under the Private Finance Initiative (PFI) is expected to cost £612 million with a […]
This report examines whether the Home Office is well placed to deliver value for money from the Police Uplift Programme.
The redevelopment of the West Middlesex hospital should assist the NHS in delivering modern, high quality healthcare in London, Sir John Bourn, Head of the National Audit Office reported to Parliament today. As a result of letting a 35 year PFI contract with a net present value of £125 million to the Bywest consortium, the […]
Most PFI hospital contracts are well-managed and the evidence indicates that they are currently achieving the value for money expected when the contracts were signed. There continue to be risks, however, to the long-term value for money of these contracts.
The Pensions Regulator has been effective in establishing clear links between its statutory objectives and how it goes about meeting them, and has made good progress in addressing the problems left by the Occupational Pensions Regulatory Authority (Opra). The good progress has been acknowledged by the Pensions Regulator stakeholders: 78 per cent of whom believe […]