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  1. Department of Work and Pensions: Departmental Resource Accounts 2002-2003

    Report Financial audit

    Published on:

    Head of the NAO Sir John Bourn reported to Parliament today that, according to the Department for Work and Pensions’ estimate, £3 billion may have been lost from benefit payments, the same amount as reported in 2001-2002. This constitutes some 2.7 per cent of the £112 billion of gross expenditure recorded in the Department’s resource […]

  2. Department of Work and Pensions: delivering effective services through contact centres

    Report Value for money

    Published on:

    The Department for Work and Pensions has made significant progress in delivering services through contact centres so that they are delivering improvements in value for money, but needs to continue to tackle a variety of barriers to exploit their full potential, according to a National Audit Office report published today. The Department’s 60 contact centres […]