Under the management of the Department for Transport, the process for awarding passenger Rail Franchises in England and Wales has delivered better value for money, with subsidies expected to fall. But some fares will rise above inflation and crowding for many commuters will increase in the short term until investment delivers more carrying capacity. Today’s […]
A report out today by the National Audit Office found that navigating complaints systems is not straightforward, particularly for health service users, and handling some complaints takes too long. There is little sharing of lessons from complaints or evidence that services are improving as a result. Some 133,600 NHS and 17,100 social care complaints were […]
Initiatives to reduce the administrative burdens of complying with regulations have helped improve business perceptions of the government’s approach to regulation but businesses have not reported a reduction in the time taken to comply with regulations. The Administrative Burdens Reduction Programme aims to reduce by a quarter by 2010 the cost to businesses of complying […]
This report contributes to the debate on incentivising public sector performance. It brings together the evidence on the effectiveness of sanctions and rewards (we commissioned Deloitte to conduct a review of the literature), summarises the results of our survey on their use in central government, and provides a practical guide on how to use them well. Discussions about how to lever greater levels of performance increasingly propose the use of these measures.
The Prison Service has made significant progress in the way it manages its buying of goods and services such as food, clothing and utilities, the National Audit Office has today reported. In 2003 the National Audit Office found that the Prison Service’s procurement function was “fragmented and costly to deliver”. Since this report, the Prison […]
Jobcentre Plus, The Pension Service and the Disability and Carers Service provided services to 22 million customers in 2007-08, over 80 per cent of whom were satisfied with the services they received. Nevertheless, there were 70,000 complaints recorded in 2007-08. For those customers who do complain, the complaints system is easily accessible and the majority […]
The O2, a central part of plans to regenerate the Greenwich Peninsula, opened on time in June 2007 and has become a highly successful entertainment venue which has boosted local employment. According to the National Audit Office, however, housing development on the rest of the Peninsula is taking longer than originally expected, and financial returns […]
The Ministry of Defence programme to replace hundreds of different IT systems with a single, secure, high quality computer infrastructure is based on a sound rationale and convincing business case. According to a National Audit Office report issued today, the Defence Information Infrastructure Programme (DII) has delivered important benefits, but has run into implementation difficulties, […]
In its progress report on the Olympic and Paralympic Games the National Audit Office has found that with four years to go until the start of the Games, the preparations have progressed in important ways. In particular, there has been good progress in preparing the Olympic Park site and construction activities are broadly on track. […]
The strategy to improve basic literacy and numeracy skills has helped over 5.7 million adults achieve a qualification or other specified learning aim at a cost of £5 billion, according to the National Audit Office. The Department for Innovation, Universities and Skills and the Learning and Skills Council exceeded targets for the number of adults […]
The NAO has today reported on whether the Ministry of Defence has taken appropriate steps to make its fleet of eight Chinook Mk3 helicopters operational. The helicopters were delivered in 2001 but airworthiness concerns mean that they have been kept in storage and not flown operationally. According to today’s report to Parliament, the MoD’s progress […]