More needs to be done to encourage older people – an increasingly large proportion of the population – to use government e-services if those services are to provide value for money, according to the National Audit Office. The government set itself a target that everyone who wants access to the internet has it by the […]
Protecting information while re-designing public services and introducing the technology necessary to support them is an increasingly complex challenge.
The National Probation Service Information Systems Strategy (NPSISS) network is operating in 38 out of the 42 new local probation areas in England and Wales. Nevertheless, there were serious problems in the development of a case recording and management system, known as CRAMS, leading to its use by a minority of probation service areas. During […]
This memorandum has been prepared for the House of Commons Work and Pensions Committee to provide information on the Department for Work and Pensions Information Technology Programmes.
Digital transformation has a mixed track record across government. It has not yet provided a level of change that will allow government to further reduce costs while still meeting people’s needs.
HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.
This report assesses whether the BBC is on track to deliver value to its users from its digital transformation.