Search results for 'Digital, data and technology'

Showing 141 - 147 of 147 results

  1. The quality of service for personal taxpayers

    Press release

    Published on:

    HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.

  2. Digital Transformation in Government

    Press release

    Published on:

    Digital transformation has a mixed track record across government. It has not yet provided a level of change that will allow government to further reduce costs while still meeting people’s needs.

  3. The Implementation of the National Probation Service Information Systems Strategy

    Report Value for money

    Published on:

    The National Probation Service Information Systems Strategy (NPSISS) network is operating in 38 out of the 42 new local probation areas in England and Wales. Nevertheless, there were serious problems in the development of a case recording and management system, known as CRAMS, leading to its use by a minority of probation service areas. During […]

  4. A digital BBC

    Press release

    Published on:

    This report assesses whether the BBC is on track to deliver value to its users from its digital transformation.