The 1901 census website is now running successfully and problems originally encountered when the Public Record Office and QinetiQ implemented the site in January 2002 have been overcome. Moreover, according to todays report to Parliament by NAO head Sir John Bourn, the lessons learned will be valuable to government and other public sector bodies planning […]
The Department for Environment, Food and Rural Affair’s systems for identifying and tracking the 25 million cattle, sheep and pigs in England have achieved their initial objectives, according to the National Audit Office. More could be done, however, to realise other potential benefits from the systems and reduce costs. Defra’s plans for updating its identification and […]
Following reforms to decision-making and the appeal process in social security benefits, introduced in 1999 by the Department for Work and Pensions, the number of appeals against decisions has fallen overall by around 15 per cent and waiting times for appeal hearings have been cut. Since the reforms, decision-making performance for some benefits, but not […]
There is a pressing need for the Department of Health, Strategic Health Authorities and NHS trusts to improve their management of suspensions of clinical staff, according to the head of the National Audit Office, Sir John Bourn. Today’s report to Parliament, while acknowledging the paramount importance of protecting patient safety, highlights concerns about the length […]
The Department for International Development responds quickly and, in general, effectively when intervening in humanitarian emergencies, especially sudden-onset disasters, and has helped to save lives. However, according to a report to Parliament by the National Audit Office, DFID should do more to measure and evaluate the success of its humanitarian work in order to learn […]
This guidance has been developed to help those involved in the process of agreeing targets for Executive Agencies set challenging targets that will help deliver the outcomes and the standard of service delivery the public expect.
The guide has been developed by the National Audit Office in collaboration with HM Treasury. Its purpose is to share the lessons learned from NAO’s work and to highlight examples of good practice.
Government forms filled in by citizens can be made shorter and much easier to use leading to better access to services and considerable efficiency gains, Sir John Bourn, the head of the NAO, reported to Parliament today. Forms remain essential to the delivery of a wide range of government services. If forms are well designed […]
Sir John Bourn, Head of the National Audit Office, reported to Parliament today that although he had qualified his audit opinion on whether the Ministry of Defence’s Resource Accounts for 2002-03 presented a true and fair view, the Department had made further improvements since 2001-02. And he reported that the Department continues to make good […]
England and Wales have a good record in containing and eradicating major outbreaks of plant pests and diseases, according to a report today by the National Audit Office. The Department for Environment, Food and Rural Affairs has a key role to play in maintaining this good record but there are several ways in which it […]
The head of the National Audit Office, Sir John Bourn, today reported to Parliament that the Department for Work and Pensions and their contractor Schlumberger have improved arrangements for the medical assessment of benefit claims since the National Audit Office reported on this subject in 2001. They have improved the speed of processing, the standard […]
A major initiative to secure better quality care by the NHS and improve patients’ confidence in its services has made early progress and is already delivering benefits. However, according to a report by the National Audit Office, progress in implementing ‘clinical governance’ is patchy, varying between and within NHS trusts and between the components of […]
Sir John Bourn, head of the National Audit Office, today reported to Parliament that the Driver and Vehicle Licensing Agency had collected £4.6 billion of vehicle excise duty in 2002-03, although some £200 million of revenue was lost through evasion. National evasion levels have risen to 4.5 per cent of the total revenue that should […]
Sir John Bourn, Head of the National Audit Office, told Parliament today that the costs of compensation claims paid by the Ministry of Defence are on the increase and that more can be done to keep down the cost of handling claims and to improve the service to claimants. Compensation and legal costs have risen […]
NHS patients receiving hip replacements have received an improved service over the last three years, according to a report today from the National Audit Office. But it will take time for developments to take full effect and more remains to be done to ensure improved quality of care to patients. This includes making sure that […]
Sir John Bourn, head of the National Audit Office, reported to Parliament today that GCHQs new headquarter building, which will cost GCHQ about 46 million a year, and which was procured through a PFI deal, was on track to be delivered on time and within its finally determined budget; and it was handled well overall. […]
Head of the National Audit Office Sir John Bourn has qualified his opinion on the Child Support Agency’s account for the ninth year running because of historical high levels of error in maintenance assessments. Reporting to Parliament today, Sir John said that he had taken this action because, on the basis of his examination of […]
Sir John Bourn, head of the National Audit Office, told Parliament today that the Home Office will get what it wants at a good price from the PFI deal to provide serviced headquarters accommodation for 3450 Home Office and Prison Service staff, but risks remain. The Home Office is due to move into the new […]
Oftel has taken steps to improve consumer awareness in the fixed line telecommunications market to help consumers take advantage of the choices available, according to a report presented to Parliament today by Sir John Bourn, the head of the National Audit Office. But the report recognises that while some consumers will choose not to switch […]
Corruption is a significant obstacle to the development of effective government systems and, consequently, to the delivery of improved services to the world’s poor.