Skip to main content
National Audit Office
  • Our work
    Explore our catalogue of published and future work
    • Reports
      Audits of accounts and reviews of how well government is delivering value for money
    • Insights
      Learning and best practice to help people across government and the wider public sector
    • Overviews
      Factual overviews of government departments, sectors and services
    • Work in progress
      Our schedule of future publications
    • Recommendations tracker
      All our report recommendations published since 1 April 2019 collected in one place
    • Code of Audit Practice
      Requirements and guidance for local auditors
  • Topics

    Browse our work by topic.

    You can also browse by government department.

    • Borders and immigration
    • Business and industry
    • Childcare and children’s services
    • Commercial and financial management
    • COVID-19
    • Crime, justice and law
    • Defence and national security
    • Digital, data and technology
    • Education, training and skills
    • Energy and environment
    • Health and social care
    • International
    • Local services and housing
    • Money and tax
    • People and operations
    • Project and service delivery
    • Risk and resilience
    • Society and culture
    • Transport
    • Work, welfare and pensions
  • Support for Parliament
  • About us
    Learn more about the NAO
    • Who we are
      Our purpose, mission and impact
    • Governance and transparency
      Leadership and oversight of the NAO
    • Contact us
      How to make an enquiry, FOI request, complaint or whistleblowing disclosure
    • Our history
      Auditing government through the ages
    • Jobs
      See our current vacancies and find out more about working for the NAO
Search site

Search

Advanced search

Featured content

  • NAO recommendations tracker
  • COVID-19 cost tracker
  • Press office
  • Jobs

Reforming adult social care in England

Report – Value for money

Date: 10 Nov 2023

Topics: Health and social care, Local service delivery, Local services and housing, Social care

Departments: Department of Health and Social Care

On this page

  • Background to the report
  • Scope of the report
  • Conclusions
  • Downloads
  • Publication details
  • Press release

Background to the report

Adult social care covers social work, personal care and practical support for adults with a physical disability, a learning disability, or physical or mental illness, as well as support for their carers. In 2022-23, local authorities in England spent £23.7 billion on adult social care, supporting more than one million people with care needs.

Jump to downloads

As people live longer and with more complex conditions more people are likely to need adult social care to support them to live the lives they want.

In 2019, the government promised to “fix the crisis in social care”. Following the COVID-19 pandemic, in September 2021 DHSC published Build Back Better: Our Plan for Health and Social Care.

Scope of the report

This report looks at how DHSC is responding to the challenges facing adult social care in England, and its progress with delivering the reforms set out in the 2021 white paper. This report examines:

  • key pressures and challenges in adult social care in England
  • DHSC’s response to increasing pressures in adult social care during 2022
  • how DHSC is delivering reform and progress against its commitments

Conclusions

DHSC’s 10-year vision for adult social care reform was broadly welcomed by the sector as a step forward. But rising inflation compounded long-standing pressures and led DHSC to reprioritise money and activity to provide local authorities and care providers with some much-needed financial stability.

The sector remains challenged by chronic workforce shortages, long waiting lists for care and fragile provider and local authority finances. Although there are some early signs of improvement in some of these, it remains to be seen whether these trends will continue and at what cost.

Two years into its 10-year plan, DHSC has delayed its charging reforms, scaled back system reform, and is behind on some aspects of its revised plan. It has a long way to go if it is to deliver its ambitions. If DHSC is to successfully reform adult social care, it will need to manage some significant risks, including its own capacity and that of local government to resume charging reform activity alongside system reform.

To maximise its chances of succeeding, DHSC will need to make sure it understands how the different strands of its reforms relate to each other, and the cumulative impact on local authorities and other stakeholders. It must be clear what the critical steps are, manage delivery against those closely and put in place governance needed to manage delivery risks effectively.

Adult social care reform has been an intractable political challenge for decades, and in 2019 DHSC raised expectations that it would be addressed. Working with the sector, DHSC now needs to demonstrate how it is delivering on these plans.

Downloads

  • Report - Reforming adult social care in England (.pdf — 366 KB)
  • Summary - Reforming adult social care in England (.pdf — 123 KB)
  • ePub - Reforming adult social care in England (.epub — 1 MB)

Publication details

  • ISBN: 978-1-78604-515-7 [Buy a hard copy of this report]
  • HC: 184, 2023-24

Press release

View press release (10 Nov 2023)

Related work

  • Adult social care at a glance

    Published on: 16 Jul 2018

    Report Value for money

    Health and social care

  • Adult social care in England: overview

    Published on: 13 Mar 2014

    Report Value for money

    Health and social care

  • Readying the NHS and adult social care in England for COVID-19

    Published on: 12 Jun 2020

    Report Value for money

    COVID-19

  • Our work
  • Reports
  • Insights
  • Overviews
  • Press releases
  • About us
  • Governance and transparency
  • Jobs
  • Contact us
  • Freedom of information (FOI)
  • Whistleblowing
  • Press Office
  • LinkedIn
  • Bluesky
  • Instagram
  • Threads
  • X
  • YouTube

Subscribe for updates

Stay up to date with the latest from the NAO.

Sign up

  • Copyright statement
  • Privacy and cookies
  • Accessibility statement
  • Modern slavery statement