Protecting information across government
Published on:Protecting information while re-designing public services and introducing the technology necessary to support them is an increasingly complex challenge.
Protecting information while re-designing public services and introducing the technology necessary to support them is an increasingly complex challenge.
This memorandum has been prepared for the House of Commons Work and Pensions Committee to provide information on the Department for Work and Pensions Information Technology Programmes.
Digital transformation has a mixed track record across government. It has not yet provided a level of change that will allow government to further reduce costs while still meeting people’s needs.
HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.
This report assesses whether the BBC is on track to deliver value to its users from its digital transformation.