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  1. Digital Transformation in Government

    Press release

    Published on:

    Digital transformation has a mixed track record across government. It has not yet provided a level of change that will allow government to further reduce costs while still meeting people’s needs.

  2. The quality of service for personal taxpayers

    Press release

    Published on:

    HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.

  3. A digital BBC

    Press release

    Published on:

    This report assesses whether the BBC is on track to deliver value to its users from its digital transformation.