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  2. Ministry of Defence: The Defence Information Infrastructure

    Report Value for money

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    The Ministry of Defence programme to replace hundreds of different IT systems with a single, secure, high quality computer infrastructure is based on a sound rationale and convincing business case. According to a National Audit Office report issued today, the Defence Information Infrastructure Programme (DII) has delivered important benefits, but has run into implementation difficulties, […]

  3. The National Programme for IT in the NHS: Progress since 2006

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    Delivering the National Programme for IT in the NHS is proving to be an enormous challenge. All elements of the Programme are advancing and some are complete, but the original timescales for the electronic Care Records Service, one of the central elements of the Programme, turned out to be unachievable, raised unrealistic expectations and put […]

  4. The Procurement of the National Roads Telecommunications Services

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    The Highways Agency successfully transferred to the private sector the risks associated with procuring a digital information system for England’s motorway network. The procurement lasted five years, however, over twice as long as the Agency originally expected, and two well qualified potential bidders dropped out during a 17 month short listing process, leaving just two […]

  5. Better Public Services through e-government

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    Few public services provided on-line allow citizens to carry out transactions with departments electronically such as applying for and getting a driving licence and claiming and receiving benefits, Sir John Bourn, the head of the NAO, reported to Parliament today. Sir John highlighted three risks to successful implementation of electronic services. First, the public may […]

  6. Investigation into Verify

    Press release

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    An investigation into Verify, the government’s identity verification platform. It examines its performance, costs and benefits.

  7. Identity and Passport Service: Introduction of ePassports

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    The Identity and Passport Service has successfully completed its project to introduce electronic passports, or ePassports, on time and to the required international standards. However, longer term risks to value for money remain because of the newness of the technology and unknown performance of border control readers in high-volume situations, a National Audit Office report […]

  9. Department of Health: The National Programme for IT in the NHS

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    The National Audit Office reported to Parliament today the results of its examination of the National Programme for IT in the NHS. The Programme’s scope, vision and complexity are wider and more extensive than any ongoing or planned healthcare IT programme in the world and it represents the largest single IT investment in the UK […]

  10. Progress in Making e-services Accessible to All: Encouraging use by Older People

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    More needs to be done to encourage older people – an increasingly large proportion of the population – to use government e-services if those services are to provide value for money, according to the National Audit Office. The government set itself a target that everyone who wants access to the internet has it by the […]

  11. New IT Systems for Magistrates’ Courts: the Libra Project

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    A national standard IT system for magistrates’ courts has been under development for over ten years but is still not complete, Sir John Bourn, head of the National Audit Office, reported to Parliament today. The cost of the project has increased substantially since a PFI deal was signed in 1998. IT systems in magistrates’ courts […]

  12. The BBC’s understanding of its audiences and users

    Press release

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    The report examines whether to inform decisions across the BBC, the Corporation efficiently, effectively and economically understands how people use and respond to the full range of its services.

  13. NAO Memorandum: Staying Safe Online

    Briefing

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    Staying Safe Online covers two Government funded initiatives which aim to educate members of the public about how to stay safe online: Get Safe Online is for adults and small businesses and ThinkuKnow is aimed at parents, teachers and young people. Both initiatives have achieved good value for their limited resources, using cost effective means […]

  15. The Implementation of the National Probation Service Information Systems Strategy

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    The National Probation Service Information Systems Strategy (NPSISS) network is operating in 38 out of the 42 new local probation areas in England and Wales. Nevertheless, there were serious problems in the development of a case recording and management system, known as CRAMS, leading to its use by a minority of probation service areas. During […]

  17. Protecting information across government

    Press release

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    Protecting information while re-designing public services and introducing the technology necessary to support them is an increasingly complex challenge.

  19. Digital Transformation in Government

    Press release

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    Digital transformation has a mixed track record across government. It has not yet provided a level of change that will allow government to further reduce costs while still meeting people’s needs.

  20. The quality of service for personal taxpayers

    Press release

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    HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.