NHS financial management and sustainability 2024
Published on:Examining how the NHS can manage its current operations within the financial resources it has, while progressing its long-term goals
Search results for 'Operations and process management'
Showing 1 - 20 of 39 results
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Bank of England making good progress in management of non-financial risks
Published on:The Bank of England is overhauling its management of non-financial risks. The Bank is progressing but recognises there is more to be done.
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People and Operational Management Insights team
Our People and Operational Management Insights team are experts in the challenges facing government in service delivery, workforce, people skills and capability management.
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Investigation into the management of backlogs in driving licence applications
Published on:The Driver and Vehicle Licensing Agency has been processing standard driving licences at normal levels following the backlog that resulted from the COVID-19 pandemic, but there are still delays in applications from drivers with medical conditions, according to the National Audit Office.
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Managing business operations– what government needs to get right
Published on:We present here what we’ve been learning about the problems government faces in managing its business operations, the actions taken to address them, and our analysis of what government needs to focus on to get this right.
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The UK Border Agency and Border Force: Progress in cutting costs and improving performance
Published on:Both organisations have achieved cost reduction and performance improvement, but poor planning and delayed delivery of projects hampered progress.
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Ministry of Defence: The Rapid Procurement of Capability to Support Operations
Published on:The National Audit Office report on Urgent Operational Requirements (UORs), whereby the Ministry of Defence (MoD) uses a streamlined version of its procedures to support operations by buying equipment quickly, finds that UORs are a necessary and increasingly important feature of operations and that the Department has shown impressive ingenuity to deliver urgent requirements to […]
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Financial Auditing And Reporting: 2000-2001 General Report of the Comptroller and Auditor General
Published on:Sir John Bourn, head of the National Audit Office (NAO), has reported to Parliament on the outcome of financial audit work undertaken by the NAO in central government over the past year. Today’s report examines the progress made by government departments in a number of important areas – most notably the development of corporate governance […]
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Driver and Vehicle Licensing Agency (DVLA) Appropriation Accounts 1999-2000
Published on:Sir John Bourn, head of the National Audit Office, today reported to Parliament on how the Driver and Vehicle Licensing Agency (DVLA)1 successfully avoided millennium-compliance problems when replacing its computerised vehicles system, although the project took twice the anticipated timescale to complete. The report details the project management problems encountered by the DVLA in replacing […]
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CandAG’s Report on Accounts: Driver and Vehicle Licensing Agency (DVLA) Appropriation Accounts 1999-2000
Published on:Sir John Bourn, head of the National Audit Office, today reported to Parliament on how the Driver and Vehicle Licensing Agency (DVLA)1 successfully avoided millennium-compliance problems when replacing its computerised vehicles system, although the project took twice the anticipated timescale to complete. The report details the project management problems encountered by the DVLA in […]
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Managing conflicts of interest: value for money
Published on:Gaps in how public bodies manage conflicts of interest among staff pose a risk to government’s ability to perform its functions objectively.
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Managing conflicts of interest: good practice
Published on:Our guide shows how government can help public bodies put in place the right measures to properly manage conflicts of interest – for the benefit of both staff and taxpayers.
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Improving the UK’s science capability for managing animal diseases
Published on:This report examines whether Defra is well placed to redevelop the UK’s primary site for managing threats from animal diseases.
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Investigation into the Windrush Compensation Scheme
Published on:This investigation covers the Home Office’s establishment and administration of the Windrush Compensation Scheme.
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Achieving excellence in Public Sector reporting
Published on:We’ve developed a set of principles and examples outlining good practice in Annual Reporting
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What should we ask ourselves to break the cycle of poor programme performance?
Published on:We are keen to support those responsible for both delivering and overseeing government programmes. In that spirit, we today publish our Framework to review programmes summarising what we ask when auditing major programmes. It draws from our experience of around 200 studies and includes examples of what we have seen. Our work provides insights on […]
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The UK border: preparedness for the end of the transition period
Published on:This report describes government’s progress in implementing changes required to manage the border after the end of the transition period.
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Cloud services: asking the right questions
Published on:Cloud services’ can bring cost and performance benefits. But they can also bring new challenges and risks. To help leaders oversee decision-making and implementation of cloud services, we recently published ‘Guidance for audit committees on cloud services’. The magazine, Public Sector Executive, invited us to outline the issues in the article The National Audit Office’s guide […]
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The UK border: preparedness for EU exit
Published on:This report assesses how prepared government departments are for the changes required at the border after EU exit.
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Transformation guidance for audit committees
Published on:Transformation programmes can be highly complicated and risky. This guidance assists those overseeing them by setting out questions committees should ask during set-up, delivery and live-running phases.