These case studies illustrate how four government bodies are managing the risk of their legacy ICT systems (that is, typically older ICT systems critical for the delivery of public services).
The provision of adequate adult social care poses a significant public service challenge. Demand for care is rising while public spending is falling.
The Pensions Regulator and other agencies regulating defined contribution pension schemes should take a concerted approach towards collecting evidence and assessing risks to members.
Gareth Davies, head of the NAO, outlines lessons from NAO reports into the government’s handling of COVID-19 in a keynote speech at the Houses of Parliament.
The jobcentre network has coped well in the economic downturn, but must improve performance measures if it is to support claimants effectively.
Government is owed a large amount of money but has no overall view of its debt reduction objectives nor of the financial risk that the debt poses.
The Comptroller and Auditor General, has published his audit opinion on the 2011-12 accounts of the Department for Work and Pensions.
This commentary, on the first set of Work Programme data, has been produced for the Committee of Public Accounts.
The Comptroller and Auditor General has qualified his opinion on the regularity of receipts and payments because of the level of error in maintenance assessments. He has also given an adverse opinion on the truth and fairness of the outstanding maintenance arrears.
The Comptroller and Auditor General has today qualified his audit opinion on the 2011-12 Social Fund White Paper Account.
The C&AG has today made available on the NAO website a short report prepared for the Department for Work and Pensions on the Department’s management of its contractual relationship with its primary medical services provider, along with the Department’s response to his recommendations.
Review of a sample of the data systems underpinning the input and impact indicators in the Department for Work and Pensions’ Business Plan, Common Areas of Spend and wider management information.
The Annual Report and Accounts shares details of our work and performance.
DWP has reduced the level of support it offers to Universal Credit claimants due to a shortage of available work coaches at jobcentres.
This Departmental Overview is one of 15 we are producing covering our work on each major government department. It summarises our work on the Department for Work and Pensions during 2011-12.
The total amount of outstanding Carer’s Allowance overpayment debt rose to £250 million in 2023-24, increasing from £150 million in 2018-19.
The Comptroller and Auditor General has once again been unable to give a full sign off to the Client Funds Account of the Child Maintenance and Enforcement Commission.
DWP is working to manage the introduction of the housing benefit reforms and has a critical role to play in anticipating adverse consequences.
After a poor start, the performance of the Work Programme is at similar levels to previous programmes but is less than original forecast. The Department has struggled to improve outcomes for harder-to-help groups. The Programme has the potential to offer value for money if it can achieve the higher rates of performance the Department now expects.
Plans by CMEC to reduce its spending are based on uncertain estimates. There is a risk that additional cuts might be needed late on in the Spending Review which could have an adverse effect on services.