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  2. The National Programme for IT in the NHS: Progress since 2006

    Report Value for money

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    Delivering the National Programme for IT in the NHS is proving to be an enormous challenge. All elements of the Programme are advancing and some are complete, but the original timescales for the electronic Care Records Service, one of the central elements of the Programme, turned out to be unachievable, raised unrealistic expectations and put […]

  4. Charity Commission: Progress report

    Press release

    Published on:

    The National Audit Office has today published its report on the progress made by the Charity Commission. The Commission is the regulator of charities in England and Wales and is an independent, non-ministerial government department accountable to Parliament.

    29 November 2017

  7. Office of Water Services: Leakage and Water Efficiency

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    Sir John Bourn, head of the National Audit Office, told Parliament today that, since the 1995 drought, leakage in England and Wales has been reduced by some 1.8 million cubic metres a day, equivalent to the amount of water used daily by more than 12 million people. The National Audit Office examined how the Office […]

  9. Action to Improve Passenger Rail Services

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    Sir John Bourn, head of the National Audit Office, told Parliament today that the Shadow Strategic Rail Authority (SSRA) and its predecessor organisation, the Office of Passenger Rail Franchising (OPRAF), had taken action where possible to remedy underperformance by passenger train operators but that the present franchise arrangements could be improved to secure better performance. […]

  14. NAO Briefing: Performance of Ofgem 2010-11

    Briefing

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    This briefing was prepared for the House of Commons Energy and Climate Change Committee to support its evidence session on the work of Ofgem.

  15. Improving procurement in further education colleges in England

    Report Value for money

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    Each year the 384 further education colleges in England spend £1.6 billion on a range of goods and services from books and stationery to examination fees and energy bills. Some colleges recognise the benefits of introducing more efficient and effective processes, but many need to improve their processes substantially, and could contribute to plans to […]

  18. The South Eastern Passenger Rail Franchise

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    The Strategic Rail Authority successfully managed the termination of Connex South Eastern’s franchise after the SRA lost confidence in the company’s financial management, according to the National Audit Office. Taxpayers’ interests were largely protected and passenger services maintained. But this case did highlight lessons for the awarding and managing of franchises. In June 2003, the […]

  19. Office of Gas and Electricity Markets: Giving Domestic Customers a Choice of Electricity Supplier

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    Sir John Bourn, head of the National Audit Office, told Parliament today that since electricity supply competition began in September 1998 more than 6.5 million customers – one in four – have saved money by changing supplier. Domestic electricity customers as a whole have seen their electricity bills fall by some £750 million a year since […]