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  1. Departmental Overview 2015-16: HM Revenue & Customs

    Overview Departmental overview

    Published on:

    This Departmental Overview looks at HM Revenue & Customs (HMRC) and summarises its performance during the year ended March 2016, together with our recent reports on it.

  2. HMRC’s approach to collecting tax from high net worth individuals

    Report Value for money

    Published on:

    HMRC has a special unit to collect tax from high net worth individuals who are those with assets of £20m or more. While this special unit gives it a better understanding of the tax affairs and behaviours of these taxpayers it needs to evaluate what approaches are the most effective and to understand the outcome it achieves.

  3. Investigation into errors in Employment and Support Allowance

    Report Value for money

    Published on:

    This investigation covers a single, major cause of underpayment error in ESA. This error relates to people whose existing benefit claim was converted to ESA and who were entitled to income-related ESA but were only awarded contribution-based ESA.

  14. The sale of student loans

    Report Value for money

    Published on:

    This report considers the value for money of the sale of student loans that entered repayment between 2002 & 2006.

  15. Online Fraud

    Report Value for money

    Published on:

    Online fraud is now the most commonly experienced crime in England and Wales, but has been overlooked by government, law enforcement and industry.

  17. Confirmed impacts: Increasing the effectiveness of tax collection

    Report

    Published on:

    This impacts case study shows that HM Revenue & Customs has implemented more than 80% of our 130 recommendations since 2010, leading to significant reduction in tax avoidance and improvements in accountability and governance regarding tax disputes.

    It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.

  18. Replacing the Aspire contract

    Report Value for money

    Published on:

    This memorandum has been prepared to support the Committee of Public Accounts consideration of HMRC’s approach to replacing its contract for IT services with Capgemini, known as Aspire. We set out HMRC’s approach, its business cases and the risks it has to manage. It does not seek to evaluate HMRC’s approach or progress, and therefore does not draw conclusions.

    June 2016

  19. Managing the HMRC Estate

    Report Value for money

    Published on:

    By reducing the number of its offices and moving to a regional centre model HM Revenue & Customs (HMRC) hopes to significantly reduce its running costs and modernise the way it works. HMRC’s original plan has proved unrealistic and is now reconsidering the scope and timing of the programme. Any changes will need to be carefully managed to avoid diminishing the long term value of the strategy.

  20. Investigation into the government’s handling of the collapse of Carillion

    Report Value for money

    Published on:

    On 15 January 2018, Carillion declared insolvency and the Official Receiver, an employee of the Insolvency Service, started to liquidate its assets and contracts. This report focuses on the role of the UK government in preparing for and managing the liquidation of Carillion.