HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.
The Department for Work & Pensions should have increased its focus on Housing Benefit fraud and error sooner, and is now facing an escalating problem.
The Charity Commission has made early progress in addressing NAO and Public Accounts Committee recommendations, but significant challenges remain.
This investigation examines the government’s response to the collapse of Thomas Cook.
Remploy and the Department for Work & Pensions completed the disposal of Remploy factories within a tight timetable and below budget.
We investigated the performance of the MoD’s military flying training system
An investigation into Verify, the government’s identity verification platform. It examines its performance, costs and benefits.
This report establishes the facts on how the government has provided accommodation for rough sleepers during COVID-19.
The Highways Agency’s PFI contract to widen the M25 could have been better value for money. The slowness with which it was taken forward resulted in higher financing costs, and the Agency was slow to investigate a potentially cheaper alternative to widening.
This memorandum sets out the events surrounding the Ministry of Justice’s process to re-compete its electronic monitoring contracts and its subsequent decision to commission a forensic audit of these contracts
The Comptroller and Auditor General has qualified his audit opinion on the regularity of the National Employment Savings Trust Corporation’s 2012-13 Annual Report and Accounts, on the ground that the Corporation incurred fraudulent expenditure in the year.
G4S and Serco, two of the new providers awarded Home Office contracts to provide accommodation for asylum seekers in the UK, struggled to get the contracts up and running.
The horsemeat incident in January 2013 exposed weaknesses in control in the food supply chain.
There are more than 1000 tax reliefs in the UK tax system. The NAO intends to carry out future work evaluating how they are developed and implemented.
This investigation sets out the system for providing vaccinations to pre-school children in England and the levels of uptake.
What to do if you want to complain about the work of the National Audit Office. We value your comments and feedback. The NAO aims to carry out its work to the highest professional standards and to deliver an efficient and effective public audit service which represents best value for money. We are committed to continual improvement.
Many new Free Schools have been established quickly and at relatively low cost but the DfE will need to tackle a rising cost trend and systematically learn lessons from problems in a few early wave schools.
We investigated the Ministry of Defence’s progress with submarine disposal and in implementing the projects needed to make this work.
This investigation builds on our previous work on NHS Property Services Limited and examines the progress the Service has made.
Carillion going into liquidation left two new hospitals unfinished. The projects will now be completed with public finance.