Sir John Bourn, Head of the National Audit Office, told Parliament today that the British Library is responding well to the opportunities and challenges of providing services in the electronic era, that the Library has undergone significant and beneficial organisational change, and that it has made important recent improvements to the services that it offers […]
Sir John Bourn, head of the National Audit Office, has published his report on the operation and wind up of Teesside Development Corporation. The Comptroller and Auditor General’s report is in response to concerns raised with him by three Members of Parliament for the North East of England and a former contractor of the Corporation. […]
Sir John Bourn, Head of the National Audit Office, reported to Parliament today that to build on the progress it has made in recent years The Royal Parks needs to continue to develop its core plans for promoting greater access to the Parks, strengthen the way it manages income generating activities and benchmark its performance […]
Sir John Bourn, Head of the National Audit Office, told Parliament today that not all consumers have yet benefited from the move from 192 to 118 directory enquiry numbers, but that the market was still evolving. Specifically, the average residential consumer is paying more for a directory enquiries service with no obvious improvement in quality. […]
Today Sir John Bourn, head of the National Audit Office, reported to Parliament on developments in the financial management of European Union funds. His report summarises the main findings of the latest Annual Report by the European Court of Auditors, published in November 2004, which covers the management of the General Budget of the European […]
The development of the internet and ‘e’ services has opened new opportunities for public sector bodies to improve services, and the way they communicate with individuals and organisations, in innovative ways at potentially low cost. The Inland Revenue is at the forefront of this drive to offer internet and other electronic services. Early developments have […]
Sir John Bourn, head of the National Audit Office, reported today that the Government is on course to achieve a significant increase in the level of electricity generated from renewable sources – as part of its response to global warming – but a number of challenges remain to achieving its 10 per cent target for […]
Sir John Bourn, head of the National Audit Office, reported to Parliament today that the Gaming Board could benefit both taxpayers and the gaming industry by making further improvements to its regulatory work. The NAO looked at whether the Board could improve its performance by: removing unnecessary regulation and relying more on the regulatory and […]
The Department of Health has made progress towards its target that, by December 2005, each NHS patient referred by a GP for non-emergency hospital treatment will be offered a choice of four or five healthcare providers. However, according to the National Audit Office, there remain significant risks for the Department to manage, especially that of […]
Departments should check whether their policy-making and implementation processes are suitable and cost effective, and the Cabinet Office can assist by accelerating the identification and dissemination of good practice, Sir John Bourn, head of the National Audit Office, today reported to Parliament. Departments spend some £350 billion a year on a range of services and […]
This briefing by the National Audit Office is in response to a request from the Environmental Audit Committee to provide an overview of government policy on adapting to climate change, including the implications of the Climate Change Act 2008 and the cross-government Adapting to Climate Change Programme, and progress across government Departments in identifying and managing risks from future climate change impacts.
Sir John Bourn, head of the National Audit Office, told Parliament today that the pioneering 31-year *Private Finance Initiative deal to redevelop the office accommodation of the Inland Revenue and Department of Social Security in Newcastle is likely to deliver the improved accommodation sought. This would be at a higher direct cost than continuing with […]
Passengers’ satisfaction with Britain’s railway stations has improved a little in recent years, but remains low for many stations and for many of the facilities provided at them, according to a report by the National Audit Office. There are also increasing passenger capacity pressures at some of the largest stations during peak periods. There is […]
Sir John Bourn, head of the National Audit Office, told Parliament today that the Home Office will get what it wants at a good price from the PFI deal to provide serviced headquarters accommodation for 3450 Home Office and Prison Service staff, but risks remain. The Home Office is due to move into the new […]
Responding to an increasingly diverse society is essential if public services are to meet their full potential, Sir John Bourn, head of the NAO, reported to Parliament today. This report – the first of its kind by the NAO – looks across Whitehall at the way in which government bodies are taking steps to better […]
Sir John Bourn, head of the National Audit Office, reported today on the mixed success with which the Department for Environment, Food and Rural Affairs (Defra) is transposing European legislation uinto UK law and preparing for its implementation. Defra deals with more European legislation than any other government department, and its mixed success demonstrates how […]
Sir John Bourn, head of the National Audit Office, today reported the results of his examination of HM Customs and Excise’s systems for the assessment, collection and allocation of tax revenue during the year ending 31 March 2003. In 2002-03 Customs collected £154 billion (gross) in taxes and duties. Sir John’s report focuses on Customs’ […]
Sir John Bourn, head of the National Audit Office, reported today that the Office of Government Commerce (OGC) has had a positive impact in improving departments procurement of goods and services but that there are several key areas for improvement. The NAO report confirms that by 31 March 2003 departments had generated savings of 1.6 […]
Sir John Bourn, head of the National Audit Office, reported today on progress made by the Office of Government Commerce (OGC) to improve the procurement of information technology (IT) systems by departments and agencies. He concluded that OGC has put structures in place to minimize the risk of future IT failure and that department and […]
The Department for Work and Pensions, the largest employer in central government, like other organisations loses a significant amount of staff time to sickness absence. The Department has introduced good attendance management procedures, but, according to today’s report by the National Audit Office, it could do more to ensure that these procedures are adopted by […]