Tax and duties

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Revenue & Customs sign

The Customs Declaration Service

HMRC has made progress in developing the new customs system, which was part of its existing programme, but it may need to be ready much earlier than originally planned if there is no agreement extending timescales on the transition to any new customs arrangements

Sector(s):

Performance Improvement area(s):

Published:
13 Jul 2017
Money - notes and coins

Investigation into HMRC’s contract with Concentrix

HM Revenue & Customs’ (HMRC’s) contract with Synnex-Concentrix UK Ltd was terminated in November 2016. The contract was designed to add capacity to HMRC’s programme of interventions to prevent or detect error and fraud in personal tax credits awards. HMRC estimated that the contract would save £1 billion over its three year life time and an estimated £193 million, excluding Concentrix’s costs, had been saved by the time of contract termination.

Sector(s):

Performance Improvement area(s):

Published:
17 Jan 2017
Revenue & Customs sign

Managing the HMRC Estate

By reducing the number of its offices and moving to a regional centre model HM Revenue & Customs (HMRC) hopes to significantly reduce its running costs and modernise the way it works. HMRC’s original plan has proved unrealistic and is now reconsidering the scope and timing of the programme. Any changes will need to be carefully managed to avoid diminishing the long term value of the strategy.

Sector(s):

Published:
10 Jan 2017

HMRC’s approach to collecting tax from high net worth individuals

HMRC has a special unit to collect tax from high net worth individuals who are those with assets of £20m or more. While this special unit gives it a better understanding of the tax affairs and behaviours of these taxpayers it needs to evaluate what approaches are the most effective and to understand the outcome it achieves.

Sector(s):

Published:
1 Nov 2016

Replacing the Aspire contract

This memorandum has been prepared to support the Committee of Public Accounts consideration of HMRC’s approach to replacing its contract for IT services with Capgemini, known as Aspire. We set out HMRC’s approach, its business cases and the risks it has to manage. It does not seek to evaluate HMRC’s approach or progress, and therefore does not draw conclusions.

June 2016

Sector(s):

Performance Improvement area(s):

Published:
9 Jun 2016