Search Results for “” – National Audit Office

Her Majesty’s Revenue & Customs Annual Report and Accounts 2015-16

Amyas Morse, the Comptroller and Auditor General, has today issued a report on the 2015-16 accounts of HM Revenue & Customs.

Sector(s): Tax and duties

Performance Improvement area(s): Audit of Financial Statements, Digital service delivery, Fraud, error and debt management

Published:
14 Jul 2016

Replacing the Aspire contract

This memorandum has been prepared to support the Committee of Public Accounts consideration of HMRC’s approach to replacing its contract for IT services with Capgemini, known as Aspire. We set out HMRC’s approach, its business cases and the risks it has to manage. It does not seek to evaluate HMRC’s approach or progress, and therefore does not draw conclusions.

June 2016

Sector(s): Tax and duties

Performance Improvement area(s): Digital service delivery

Published:
9 Jun 2016

The quality of service for personal taxpayers

HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.

Sector(s): Tax and duties

Performance Improvement area(s): Cost reduction and affordability, Customer management, Digital service delivery, Transforming public services

Published:
25 May 2016

Ensuring employers comply with National Minimum Wage regulations

It is important that the Government ensures its compliance programme reflects the changing risks within the labour market, and maintains its progress in ensuring all employers pay the minimum wage.

Sector(s): Business and industry, Employment, jobs and careers, Tax and duties

Published:
11 May 2016

Tackling tax fraud: how HMRC responds to tax evasion, the hidden economy and criminal attacks

HMRC has met its targets to raise more tax revenue in the short-term; however, an estimated £16 billion is lost to tax fraud each year. HMRC needs to improve the way it uses data and analysis to understand the effect of its actions to tackle fraud.

Sector(s): Tax and duties

Performance Improvement area(s): Fraud, error and debt management

Published:
17 Dec 2015

The administration of the Scottish Rate of Income Tax 2014-15

The Scottish Rate of Income Tax will be introduced from 6 April 2016. This report considers the progress HMRC has made so far.

Sector(s): Scotland, Tax and duties

Published:
26 Nov 2015

Confirmed impacts: Increasing the effectiveness of tax collection

This impacts case study shows that HM Revenue & Customs has implemented more than 80% of our 130 recommendations since 2010, leading to significant reduction in tax avoidance and improvements in accountability and governance regarding tax disputes.

It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.

Sector(s): Tax and duties

Performance Improvement area(s): Impacts case studies

Published:
14 Oct 2015

A Short Guide to HM Revenue & Customs

The NAO is publishing a suite of short guides, one for each government department, to assist House of Commons Select Committees.

Sector(s): Select Committee Work, Tax and duties

Performance Improvement area(s): Short guides

Published:
4 Sep 2015

Fraud and Error Stocktake

The government continues to lose large amounts of money through fraud and error overpayments and many vulnerable people get less support than they are entitled to.

Sector(s): Central Finance and Treasury, Tax and duties, Welfare and benefits

Performance Improvement area(s): Fraud, error and debt management

Published:
21 Jul 2015

Her Majesty’s Revenue & Customs 2014-15 accounts

Amyas Morse, the Comptroller and Auditor General, has today issued a report on the 2014-15 accounts of HM Revenue & Customs.

Sector(s): Tax and duties

Published:
17 Jul 2015