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Protecting consumers from unsafe products

The Office for Product Safety & Standards (OPSS), part of the Department for Business, Energy & Industrial Strategy, was created in 2018 to regulate non-food consumer products at a national level. It works with other organisations to do this and protect consumers from harm, including with local authority Trading Standards services which undertake most enforcement activity.

This study will examine whether the OPSS and the overall product safety regime effectively protect UK consumers from harm and can keep pace with changes in the wider environment, such as new trading relationships and consumers increasingly buying goods online. It will assess whether:

  • product safety regulation is successfully influencing consumers, businesses and other stakeholders to prevent product safety risks from materialising;
  • the OPSS and Trading Standards services can identify and address safety issues quickly when they arise, to minimise harm to consumers; and
  • the regulatory framework is able to adapt to social, political and technological changes and protect consumers from emerging product safety risks.