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Welfare and benefits

Our work in this sector focuses heavily on the challenge of scrutinising a highly complex arrangement of multiple benefits, often inter related, which are notoriously hard to administer accurately.

Combined spending on welfare and benefits, which amounts to over one quarter of all UK government spending, is largely administered by the Department for Work and Pensions. We audit the annual financial statements of the Department, and also undertake a range of value for money examinations across the sector, which alongside the financial audit also look at more wide ranging issues from social inclusion to basic project management.

Showing 1 - 10 of 76 results. Order by: Most recent Alphabetical

Couple in discussion

Adult social care in England: overview

The provision of adequate adult social care poses a significant public service challenge. Demand for care is rising while public spending is falling.

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Published:
13 Mar 2014

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Personal Independence Payment: early progress

The DWP has had to delay the Personal Independence Payment programme’s roll-out and reduce expected savings during this Spending Review period.

Sector(s):

Published:
27 Feb 2014

Fifty pound bank note

Managing debt owed to central government

Government is owed a large amount of money but has no overall view of its debt reduction objectives nor of the financial risk that the debt poses.

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Published:
14 Feb 2014

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Department for Work and Pensions 2012-13 accounts

The DWP has not to date achieved value for money in the development of Universal Credit and to do so in future it will need to learn the lessons of past failures.

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Published:
10 Dec 2013

Peoples Legs

Programmes to help families facing multiple challenges

Two government programmes aiming to help families with multiple challenges, such as unemployment and anti-social behaviour, are starting to provide benefits but considerable challenges remain.

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Published:
3 Dec 2013

People walking along Whitehall

Spinning-out MyCSP as a mutual joint venture

MyCSP has the potential to be good value for money with a projected saving of 50 per cent on costs, but the Cabinet Office and MyCSP still face many large challenges in transforming the service.

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Published:
12 Sep 2013

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Universal Credit: early progress

Universal Credit plans were driven by an ambitious timescale, and this led to the adoption of a new approach. The programme suffered from weak management and ineffective control.

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Published:
5 Sep 2013

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Confirmed impacts: NAO’s investigative work responds to concerns raised by MPs and members of the public

In our June 2012 report for the Department for Work and Pensions we recommended ways in which it could strengthen its oversight of the contract.

This NAO impacts case study represents one example where there has been some beneficial change, whether financial or non-financial, resulting from our involvement.

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Performance Improvement area(s):

Published:
15 Aug 2013

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2012-13 review of the data systems for the Department for Work and Pensions

Review of a sample of the data systems underpinning the input and impact indicators in the Department for Work and Pensions’ Business Plan, Common Areas of Spend and wider management information.
This review was carried out on the 2012-15 Business Plan. Revised Business Plans were issued in June 2013.

Sector(s):

Performance Improvement area(s):

Published:
9 Aug 2013

Elderly couple walking

Government Interventions to Support Future Retirement Incomes

Measures to encourage people to save for retirement are not being managed by Departments with enough coherence or accountability.

Sector(s):

Published:
12 Jul 2013

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