Search results

Clear all filters

Showing 1 - 20 of 42 results

Selected filters:

Clear all filters

  2. Managing FCDO’s overseas estate

    Report Value for money

    Published on:

    This NAO report examines whether the Foreign, Commonwealth & Development Office (FCDO) has a robust approach to managing its overseas estate.

  4. Maintaining public service facilities

    Report Value for money

    Published on:

    The public spending watchdog has estimated that the government’s maintenance backlog is at least £49 billion.

  5. Financial management in government: allocating resources

    Insight Good practice guides

    Published on:

    This guide is for senior finance leaders in government departments and other public bodies. It sets out insights and good practice on how to allocate resources for better financial management in government. It is the third in a five-part series of guides, which follow the financial management lifecycle. For public services to be efficient and […]

  6. Making public money work harder

    Insight Lessons learned

    Published on:

    We have used our insights to highlight the biggest opportunities for spending public money more efficiently and effectively.

  7. DWP customer service 

    Report Value for money

    Published on:

    DWP’s customer service has fallen short of expected standards in recent years, and is letting down some of the most vulnerable in society.

  8. HMRC customer service

    Report Value for money

    Published on:

    Customers cumulatively spent 798 years on hold waiting to speak with HM Revenue & Customs (HMRC) in 2022-23.

  10. Civil service leadership capability

    Report Value for money

    Published on:

    This report examines the government’s overall approach to leadership capability within the Senior Civil Service.

  11. Whistleblowing in the civil service

    Insight Good practice guides

    Published on:

    Our guide is for people who deal with whistleblowers, investigate concerns or manage whistleblowing processes in government organisations.

  12. Non-executive appointments

    Report Value for money

    Published on:

    Government is taking longer than it should to appoint non-executive directors (NEDs) to public positions, and these delays can leave gaps on boards, creating risks to governance, and reducing the number of high-quality candidates.

  13. Investigation into whistleblowing in the civil service

    Report Value for money

    Published on:

    Whistleblowing arrangements in government require further improvement with slow and inconsistent progress being made by departments and other civil service bodies, a new National Audit Office (NAO) report says.

  16. Progress with the New Hospital Programme

    Report Value for money

    Published on:

    Our report found that the New Hospital Programme (NHP) has experienced delays and is expected to deliver 32 of the intended target of 40 new hospitals by 2030.

  17. Condition of school buildings

    Report Value for money

    Published on:

    Following years of underinvestment, the overall condition of school buildings is declining. Around 700,000 pupils attend a school that needs major rebuilding or refurbishment.

  19. How to improve operational services

    Insight Good practice guides

    Published on:

    These good practice guides share practical tips on improving the quality and efficiency of day-to-day services provided by government.