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  3. Using consultants in government

    Insight Good practice guides

    Published on:

    This guide focuses on how to maximise value, common pitfalls to avoid and questions to consider when planning and managing the use of consultants.

  4. NAO guidance: Government exits and redundancies

    Press release

    Published on:

    Many government departments and organisations are implementing employee exit schemes to reduce staff numbers and cut running costs. This is aimed at improving efficiency and delivering better value for taxpayers. To aid government departments and organisations, the NAO has created guidance to assess how exits and redundancies in government are being conducted, which includes expectations […]

  5. Government exits and redundancies

    Insight Good practice guides

    Published on:

    A guide to help government departments assess how employee exits and redundancies in government are being conducted.

  6. Government workforce planning – audit framework

    Insight Good practice guides

    Published on:

    This guidance is intended to help government organisations, audit teams and others to test the quality of workforce planning in government.

  8. Managing FCDO’s overseas estate

    Report Value for money

    Published on:

    This NAO report examines whether the Foreign, Commonwealth & Development Office (FCDO) has a robust approach to managing its overseas estate.

  9. Maintaining public service facilities

    Report Value for money

    Published on:

    The public spending watchdog has estimated that the government’s maintenance backlog is at least £49 billion.

  10. Financial management in government: allocating resources

    Insight Good practice guides

    Published on:

    This guide is for senior finance leaders in government departments and other public bodies. It sets out insights and good practice on how to allocate resources for better financial management in government. It is the third in a five-part series of guides, which follow the financial management lifecycle. For public services to be efficient and […]

  11. Making public money work harder

    Insight Lessons learned

    Published on:

    We have used our insights to highlight the biggest opportunities for spending public money more efficiently and effectively.

  12. DWP customer service

    Report Value for money

    Published on:

    DWP’s customer service has fallen short of expected standards in recent years, and is letting down some of the most vulnerable in society.

  13. HMRC customer service

    Report Value for money

    Published on:

    Customers cumulatively spent 798 years on hold waiting to speak with HM Revenue & Customs (HMRC) in 2022-23.

  15. Civil service leadership capability

    Report Value for money

    Published on:

    This report examines the government’s overall approach to leadership capability within the Senior Civil Service.

  16. Whistleblowing in the civil service

    Insight Good practice guides

    Published on:

    Our guide is for people who deal with whistleblowers, investigate concerns or manage whistleblowing processes in government organisations.

  17. Non-executive appointments

    Report Value for money

    Published on:

    Government is taking longer than it should to appoint non-executive directors (NEDs) to public positions, and these delays can leave gaps on boards, creating risks to governance, and reducing the number of high-quality candidates.

  18. Investigation into whistleblowing in the civil service

    Report Value for money

    Published on:

    Whistleblowing arrangements in government require further improvement with slow and inconsistent progress being made by departments and other civil service bodies, a new National Audit Office (NAO) report says.