Search results for 'Project and service delivery'

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  1. Whistleblowing in the civil service

    Insight Good practice guides

    Published on:

    Our guide is for people who deal with whistleblowers, investigate concerns or manage whistleblowing processes in government organisations.

  2. Investigation into whistleblowing in the civil service

    Report Value for money

    Published on:

    Whistleblowing arrangements in government require further improvement with slow and inconsistent progress being made by departments and other civil service bodies, a new National Audit Office (NAO) report says.

  3. Cross-government working: good practice

    Insight Good practice guides

    Published on:

    This guide aims to support policy and delivery professionals responsible for delivering programmes involving more than one department in delivery.

  4. Cross-government working: lessons learned

    Insight Lessons learned

    Published on:

    This report draws on insights from our previous work to set out what effective cross-government working looks like and highlights some of the barriers.

  6. HMRC customer service

    Work in progress

    Spring 2024

    In 2022-23, HMRC received over 38 million phone calls from taxpayers and their agents, and received 16 million pieces of customer correspondence. This report will examine HMRC’s understanding of customer service.

  9. Lessons learned: government compensation schemes

    Work in progress

    Summer 2024

    We are conducting a thematic review of government compensation schemes for citizens who have suffered harm, hardship and distress from failures by public bodies.

  10. Funding of Coventry City of Culture Trust

    Report Value for money

    Published on:

    A factual overview of funding provided to the Coventry City of Culture Trust, which became insolvent in March 2023.

  11. Progress with the merger of the FCO and DFID

    Report Value for money

    Published on:

    The Foreign, Commonwealth & Development Office has made substantial progress with the merger that created it, although some issues remain.

  12. Investigation into the Homes for Ukraine scheme

    Report Value for money

    Published on:

    Our report aims to increase transparency by taking stock of what the Homes for Ukraine scheme has achieved to date, for what cost, and what can be learned.

  14. Cabinet Office functional savings

    Report Value for money

    Published on:

    The Cabinet Office reports efficiency savings across shared government functions, but they could implement a more robust approach.

  15. Resetting major programmes

    Insight Lessons learned

    Published on:

    This report uses our experience of auditing programmes to draw together insights to help decision-makers determine whether they should reset a programme and how to increase the chances of a reset succeeding.

  16. Good practice in annual reporting

    Insight Good practice guides

    Published on:

    This interactive guide sets out good practice principles for annual reporting with examples from public sector organisations.

  18. High Speed Two: Euston

    Report Value for money

    Published on:

    The government should use the two-year pause on new construction work at HS2 Euston to develop a design that is affordable, deliverable and value for money, according to a new National Audit Office report.

  19. The DECA: Understanding challenges in delivering project objectives

    Insight Good practice guides

    Published on:

    The Delivery Environment Complexity Analytic (DECA) is a tool developed by the National Audit Office (NAO) to provide a high level overview of the challenges, complexity and risks to delivery of a project, programme, policy or area of work.