Search results for 'Project and service delivery'

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  2. Whistleblowing in the civil service

    Insight Good practice guides

    Published on:

    Our guide is for people who deal with whistleblowers, investigate concerns or manage whistleblowing processes in government organisations.

  3. DWP customer service 

    Report Value for money

    Published on:

    DWP’s customer service has fallen short of expected standards in recent years, and is letting down some of the most vulnerable in society.

  4. Government compensation schemes

    Insight Lessons learned

    Published on:

    There is no central coordinated approach when government sets up new compensation schemes resulting in a relatively slow, ad-hoc approach.

  5. Government’s general grants schemes

    Report Value for money

    Published on:

    Government has improved its administration of grants, but it has further to go to optimise the value for money of its schemes.

  6. Use of artificial intelligence in government

    Report Value for money

    Published on:

    AI presents the government with opportunities to transform public services potentially delivering billions of pounds in productivity savings.

  7. Investigation into whistleblowing in the civil service

    Report Value for money

    Published on:

    Whistleblowing arrangements in government require further improvement with slow and inconsistent progress being made by departments and other civil service bodies, a new National Audit Office (NAO) report says.

  8. Cross-government working: lessons learned

    Insight Lessons learned

    Published on:

    This report draws on insights from our previous work to set out what effective cross-government working looks like and highlights some of the barriers.

  9. Cross-government working: good practice

    Insight Good practice guides

    Published on:

    This guide aims to support policy and delivery professionals responsible for delivering programmes involving more than one department in delivery.

  11. Tackling violence against women and girls

    Work in progress

    Winter 2024/25

    We will examine the work of the Home Office and its partners to implement the 2021 Tackling Violence Against Women and Girls strategy and the 2022 Domestic Abuse Plan.

  15. HMRC customer service

    Report Value for money

    Published on:

    Customers cumulatively spent 798 years on hold waiting to speak with HM Revenue & Customs (HMRC) in 2022-23.

  16. Good practice in annual reporting

    Insight Good practice guides

    Published on:

    This interactive guide sets out good practice principles for annual reporting with examples from public sector organisations.

  17. The DECA: Understanding challenges in delivering project objectives

    Insight Good practice guides

    Published on:

    The Delivery Environment Complexity Analytic (DECA) is a tool developed by the National Audit Office (NAO) to provide a high level overview of the challenges, complexity and risks to delivery of a project, programme, policy or area of work.

  19. High Speed Two: Euston

    Report Value for money

    Published on:

    The government should use the two-year pause on new construction work at HS2 Euston to develop a design that is affordable, deliverable and value for money, according to a new National Audit Office report.

  20. Resetting major programmes

    Insight Lessons learned

    Published on:

    This report uses our experience of auditing programmes to draw together insights to help decision-makers determine whether they should reset a programme and how to increase the chances of a reset succeeding.