Search results for 'Project and service delivery'

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  1. Cross-government working: good practice

    Insight Good practice guides

    Published on:

    This guide aims to support policy and delivery professionals responsible for delivering programmes involving more than one department in delivery.

  2. Cross-government working: lessons learned

    Insight Lessons learned

    Published on:

    This report draws on insights from our previous work to set out what effective cross-government working looks like and highlights some of the barriers.

  3. HMRC customer service

    Work in progress

    Spring 2024

    In 2022-23, HMRC received over 38 million phone calls from taxpayers and their agents, and received 16 million pieces of customer correspondence. This report will examine HMRC’s understanding of customer service.

  5. Funding of Coventry City of Culture Trust

    Report Value for money

    Published on:

    A factual overview of funding provided to the Coventry City of Culture Trust, which became insolvent in March 2023.

  6. Investigation into the Homes for Ukraine scheme

    Report Value for money

    Published on:

    Our report aims to increase transparency by taking stock of what the Homes for Ukraine scheme has achieved to date, for what cost, and what can be learned.

  7. Whistleblowing in the civil service

    Work in progress

    Winter 2023/24

    We are producing two outputs on whistleblowing in the civil service. The first output will be an investigation providing an overview of the whistleblowing landscape. Our second output will be a practical guide on whistleblowing that practitioners can apply.

  8. Cabinet Office functional savings

    Report Value for money

    Published on:

    The Cabinet Office reports efficiency savings across shared government functions, but they could implement a more robust approach.

  9. Resetting major programmes

    Insight Lessons learned

    Published on:

    This report uses our experience of auditing programmes to draw together insights to help decision-makers determine whether they should reset a programme and how to increase the chances of a reset succeeding.

  10. The DECA: Understanding challenges in delivering project objectives

    Insight Good practice guides

    Published on:

    The Delivery Environment Complexity Analytic (DECA) is a tool developed by the National Audit Office (NAO) to provide a high level overview of the challenges, complexity and risks to delivery of a project, programme, policy or area of work.

  11. High Speed Two: Euston

    Report Value for money

    Published on:

    The government should use the two-year pause on new construction work at HS2 Euston to develop a design that is affordable, deliverable and value for money, according to a new National Audit Office report.

  12. Progress with the FCDO merger

    Work in progress

    Spring 2024

    This study will examine whether FCDO is managing the merger of DFID and FCO effectively and in a way that will maximise its benefits.

  13. The BBC’s implementation of Across the UK

    Report Value for money

    Published on:

    The BBC has made progress transferring commissioning, production and journalism outside London, according to a new National Audit Office report.

  15. Evaluating government spending: an audit framework

    Insight Good practice guides

    Published on:

    We have prepared this guide to help accounting officers, other senior leaders and policymakers understand how the NAO assesses the robustness of the evaluation arrangements in departments.

  20. Investigation into the UNBOXED festival

    Report Value for money

    Published on:

    An investigation into the UNBOXED festival by the National Audit Office found that audience engagement was lower than originally modelled, although the project was delivered on time and is forecast to be on budget.