Investigation: clinical correspondence handling at NHS Shared Business Services
The NAO has investigated how NHS Shared Business Services handled its backlog of unprocessed clinical correspondence.
Hinkley Point C
The Department has committed electricity consumers and taxpayers to a high cost and risky deal in a changing energy marketplace. We cannot say the Department has maximised the chances that it will achieve value for money.
Managing the BBC’s workforce
The BBC’s approach to managing its workforce shows definite progress. It will need to monitor workforce changes carefully to build on the recent progress it has made.
Progress on the government estate strategy
Departments have continued to reduce their estates and government is now getting better value for money. The Government Property Unit, however, has not yet made much progress towards its more challenging objective of creating an integrated estate.
Investigation into the South East Flexible Ticketing Programme
The National Audit Office has today published the findings from its investigation into the Department for Transport’s (the Department’s) progress in implementing the South East Flexible Ticketing Programme (the Programme). In January 2012, the Department set up the Programme to improve coordination, speed up delivery and increase take up of smart ticketing. The Department was … Read more
Investigation into overseas sellers failing to charge VAT on online sales
The NAO have investigated concerns that online sellers outside the EU are avoiding charging VAT.
Vulnerable consumers in regulated industries
Regulators and government need to work together better to ensure that vulnerable consumers get the support they need.
Digital Transformation in Government
Digital transformation has a mixed track record across government. It has not yet provided a level of change that will allow government to further reduce costs while still meeting people’s needs.
Planning for 100% local retention of business rates
DCLG has made good progress in its design of 100% local business rates retention but faces a challenging timescale for delivery.
Child Maintenance: closing cases and managing arrears on the 1993 and 2003 schemes
The National Audit Office has today published the findings of its investigation into the Department for Work & Pensions’ closure of its 1993 and 2003 ‘Child Support Agency’ child maintenance schemes.