Showing 2441 - 2460 of 2699 results

  2. Civil service leadership capability

    Report Value for money

    Published on:

    This report examines the government’s overall approach to leadership capability within the Senior Civil Service.

  4. Citizens Advice Bureau consumer service cases

    Report Interactive visualisation

    Published on:

    Last updated – 14 December 2016 Introduction The Citizens Advice Consumer Service (formerly known as Consumer Direct) is a national telephone helpline for people that need assistance with consumer problems or want to record a complaint. The service is provided to consumers in Great Britain by Citizens Advice and Citizens Advice Scotland. In 2015-16 the […]

  5. Citizen Redress: What citizens can do if things go wrong with public services

    Report Value for money

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    Sir John Bourn, head of the National Audit Office, reported today that it could be made easier for citizens to seek redress for potential mistakes made by government organisations; and that greater efficiency in how those government organisations deal with complaints and appeals could bring significant savings. In 2003-04, citizens made over 1.4 million complaints […]

  6. Children in need of help or protection

    Report Value for money

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    The Department for Education recognised since 2010 that child protection services are not good enough but its subsequent response has not yet resulted in better outcomes. Spending on children’s social work, including on child protection, varies widely across England and is not related to quality. Neither the DfE nor authorities understand why spending varies.

  8. Children in care

    Report Value for money

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    The Department for Education is not meeting its objectives to improve the quality of care and the stability of placements for children in care.

  9. Childhood obesity data visualisation

    Report Interactive visualisation

    Published on:

    Last updated – 01 February 2021 About this tool  Childhood obesity is a worsening problem which successive governments have attempted to address.  The childhood obesity data visualisation is an exploratory tool.  It should enable users to identify avenues for local exploration, including potentially similar local areas to explore over time. This interactive data visualisation supports the National Audit Office report on Childhood Obesity which was published in September 2020.  The data we present […]

  10. Childhood obesity

    Report Value for money

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    This report examines the effectiveness of the government’s approach to reducing childhood obesity in England.

  11. Child Support Agency Client Funds Account 2003-2004

    Report Financial audit

    Published on:

    Head of the National Audit Office Sir John Bourn has qualified his opinion on the Child Support Agency’s account for the tenth year running because of high levels of error in the amounts considered as recoverable from non-resident parents. At the 31 March 2004, £976 million was due to be collected by the Agency from […]

  12. Child Support Agency Client Funds Account 2002-2003

    Report Financial audit

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    Head of the National Audit Office Sir John Bourn has qualified his opinion on the Child Support Agency’s account for the ninth year running because of historical high levels of error in maintenance assessments. Reporting to Parliament today, Sir John said that he had taken this action because, on the basis of his examination of […]

  13. Child Support Agency Client Funds Account 2001-2002

    Report Financial audit

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    Head of the National Audit Office Sir John Bourn has qualified his opinion on the Child Support Agency’s Client Funds account for the eighth year running in the light of continuing high levels of error in maintenance assessments. Sir John reported to Parliament today that he had taken this action because of the estimated level […]

  14. Child Support Agency – implementation of the child support reforms

    Report Value for money

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    The Child Support Reforms introduced in 2003 were a final but, in the event, unsuccessful attempt to deliver the policy behind the creation of the Child Support Agency in 1993. With hindsight the Child Support Agency was never structured in a way that would enable the policy to be delivered cost-effectively. While the Reforms have […]

  17. Child Maintenance Client Funds Accounts 2016-17

    Report Financial audit

    Published on:

    The C&AG has qualified his audit opinions on the Client Funds Accounts prepared by the Department for Work and Pensions for the 1993 and 2003 Child Maintenance Schemes on the grounds of material levels of irregular receipts and payments and misstated arrears balances. However he has given a clean audit opinion on the 2012 Child Maintenance Scheme Account after improvements in the accuracy of assessing child maintenance claims.

    14 December 2017