Probation services have been restructured on time and within cost targets during a period of major change but operational problems and risks to further service transformation need to be resolved if re-offending levels are to reduce.
Also available: Incentivization of e-government (404 kb). HM Customs and Excise’s major programme to use e-technology to improve the efficiency of their business operations and services, although at an early stage, is already showing signs of being able to transform the department’s performance. However, today’s report to Parliament by head of the National Audit Office […]
The Department of Health has until recently been focusing on speed of response as a measure of performance of the ambulance service, rather than on clinical outcomes. The service achieves high levels of public satisfaction but there are wide variations in ambulance trusts’ efficiency. The system has not delivered the best value for money to date.
The changes to how the Ministry of Defence maintains and repairs Harrier and Tornado aircraft have reduced costs by a total of £1.4 billion over the last six years. Although availability of the aircraft temporarily declined during the transition period, availability targets for the Harrier are now being met and for the Tornado, where the […]
An early assessment of the progress DWP is making with plans to transform the application and assessment process for disability benefits.
We published two reports today – Following the discovery of widespread and deep-rooted weaknesses in the government’s management of contracts it is starting to improve how it manages its contracts.
This report describes progress following the second phase of HMCTS’s reform programme, which ended in January 2019.
The government needs to do more to demonstrate how new arrangements for training new teachers are improving the quality of teaching in classrooms.
At a cost of £1.47 billion by March 2009, Train to Gain had supported employer-focused training for over one million learners, and had developed a skills brokerage service with which a majority of employers was satisfied. But while Train to Gain has achieved undoubted benefits for employers, the NAO has concluded that over its full […]
The report examines the timeliness of auditor reporting on English local public bodies’ financial statements covering 2019-20.
Some 75 per cent of the data systems government departments use to report progress against their Public Service Agreements (PSA) 2005-08 targets are broadly appropriate, but fewer than half of these were fully fit for purpose. The National Audit Office has also found there have been no significant improvements in data systems since previous analysis […]
The disposal of former Northern Rock mortgages and loans in 2015 was the government’s largest ever financial asset sale. When judged against the Government’s objective to shrink the balance sheet swiftly the deal was value for money.
Recent improvements to the youth justice system have contributed to reductions in recorded youth crime. However, young offenders who receive more serious community or custodial sentences remain as likely to reoffend as they were ten years ago when the youth justice system was brought in.
After a poor start, the performance of the Work Programme is at similar levels to previous programmes but is less than original forecast. The Department has struggled to improve outcomes for harder-to-help groups. The Programme has the potential to offer value for money if it can achieve the higher rates of performance the Department now expects.
This interactive briefing pack summarises the National Audit Office’s work in the police and fire sectors since 2012. It highlights the key messages coming from a selection of our recent reports and should be of interest to Police and Crime Commissioners and their officers, senior police and fire officials and the general public.
This briefing was prepared for the Members of the International Development Committee to support the Committee’s inquiry into the work of the Department for International Development in 2009-10.
Under the Wider Markets Initiative government departments could provide real gains to the public sector, according to the NAO. The initiative encourages the public sector to make fuller use of core public assets in an enterprising way – developing and selling new goods and services. Where undertaken, such new activities are working well. The benefits […]
The Department of Energy and Climate Change’s Warm Front Scheme to tackle fuel poverty in England helped to improve the energy efficiency of over 635,000 households between June 2005 and March 2008. According to a report by the National Audit Office there were, however, 1.9 million vulnerable households in 2006, so this rate of progress […]