The FCO has made significant improvements in the consular service it provides, but further progress is needed to deliver a service which meets the changing needs of Britons overseas, according to a National Audit Office report. The main elements of consular services are advising on overseas travel, issuing passports abroad and assisting Britons in distress […]
The National Audit Office today released a report showing the potential for modern methods of construction to provide good quality homes quickly and efficiently. The NAO also provides guidance on identifying and managing the risks associated with modern methods of construction. This work responds to a request from the Office of the Deputy Prime Minister […]
Sir John Bourn, head of the National Audit Office, reported today on the complexity of the benefits system, which he considers is one of the most important issues affecting the performance of the Department for Work and Pensions. According to the report to Parliament, tackling the problems associated with a complex system requires a systematic […]
Sir John Bourn, head of the National Audit Office, reported today that the priority afforded to stroke care by the Department of Health and the wider health service can be increased, given its impact and cost. Sir John’s report shows that notable progress has been made from a low starting point. It recommends further improvements […]
The Home Office’s National Offender Management Service should improve its contingency arrangements in case the number of prisoners in custody continues to rise. There were 77,300 prisoners in England and Wales in September 2005 – the highest prisoner population ever recorded – and over the last ten years numbers have risen by over 25,000. Despite […]
Sir John Bourn, head of the National Audit Office reported today that joint targets, and the joint working needed to achieve them, can help to improve the delivery of government objectives. Departments often need to work across organisational boundaries to work most effectively. But achieving joint targets can present particular challenges, especially in the international […]
Sir John Bourn, head of the National Audit Office, reported today that the Department for Work and Pensions provides an effective range of support that helps thousands of disabled people find employment each year. However more needs to be done to increase the number of people assisted into work and to help many of those […]
Sir John Bourn, head of the National Audit Office, today reported the results of his examination of HM Customs’ systems for the assessment, collection and allocation of tax revenue during the year ending 31 March 2005. In 2004-05 Customs collected £120.7 billion (net) in taxes and duties. Sir John’s report focuses on Customs’ work to […]
Sir John Bourn, head of the NAO, today published a report on the Inland Revenue’s accounts for the year 2004-2005. The Inland Revenue collected some £256.9 billion in the year. Sir John confirmed that overall the Inland Revenue continued to secure an effective check over the assessment, collection and allocation of tax during the year. […]
The National Audit Office’s report finds that London & Continental Railways (LCR) successfully completed the construction of Section 1 of the Channel Tunnel Rail Link (CTRL) on time and at a cost slightly below the target set in the 1998 restructuring. Drawing on the reasons for this achievement, the NAO report highlights lessons for other […]
Passengers’ satisfaction with Britain’s railway stations has improved a little in recent years, but remains low for many stations and for many of the facilities provided at them, according to a report by the National Audit Office. There are also increasing passenger capacity pressures at some of the largest stations during peak periods. There is […]
Sir John Bourn, head of the National Audit Office, reported today that the Home Office’s Immigration and Nationality Directorate has increased its capacity for removing failed asylum applicants but the number of people removed or returning voluntarily each month is still less than the number of unsuccessful cases (Based on the period April to December […]
Sir John Bourn, head of the National Audit Office, reported today that contracts agreed by the Home Office in 2000-01 to provide accommodation for asylum seekers have not always proved value for money. The Home Office’s National Asylum Support Service provides accommodation for asylum seekers who are destitute, or likely to become destitute, while their […]
Sir John Bourn, head of the National Audit Office (NAO), reported today that substantial improvements are needed in the way government departments provide funding to Third Sector Organisations (TSOs) to deliver public services. A 2002 Treasury Review made numerous recommendations aimed at improving funding practices relating to TSOs. These recommendations have in the main been […]