The Identity and Passport Service has successfully completed its project to introduce electronic passports, or ePassports, on time and to the required international standards. However, longer term risks to value for money remain because of the newness of the technology and unknown performance of border control readers in high-volume situations, a National Audit Office report […]
Few public services provided on-line allow citizens to carry out transactions with departments electronically such as applying for and getting a driving licence and claiming and receiving benefits, Sir John Bourn, the head of the NAO, reported to Parliament today. Sir John highlighted three risks to successful implementation of electronic services. First, the public may […]
Sir John Bourn, Head of the National Audit Office, reported to Parliament today that good progress has been made in recent years in increasing the overall employment rate for older people. The gap between the proportion of older people in work compared to the general working population has also narrowed by 1 per cent over […]
Sir John Bourn, Head of the National Audit Office told parliament today that a new radio system for the police, Airwave, could deliver considerable benefits. For instance, Airwave will give a clear digital voice service and offers the possibility of data transmissions and remote access to police computers. The service, procured under the PFI by […]
Sir John Bourn, head of the National Audit Office, reported to Parliament today that the seven operational PFI prisons are bringing benefits to the Prison Service. One of the key benefits is that the existence of PFI prisons has encouraged the public sector to improve its performance. For instance, Prison Service management teams have recently […]
Most academies have made good progress in improving GCSE results, and the programme is on track to deliver good value for money. Performance is rising faster than in other types of schools although results in English and maths are low. Academies have cost more to build than other schools, but most academy buildings are high […]
HM Revenue & Customs’ (HMRC’s) contract with Synnex-Concentrix UK Ltd was terminated in November 2016. The contract was designed to add capacity to HMRC’s programme of interventions to prevent or detect error and fraud in personal tax credits awards. HMRC estimated that the contract would save £1 billion over its three year life time and an estimated £193 million, excluding Concentrix’s costs, had been saved by the time of contract termination.
The National Audit Office’s annual report on the top 20 defence equipment projects shows that, in the last year, the forecast cost has actually decreased by £700 million but on average each project has been delayed by two and a half months. The delays are mainly due to technical problems in three projects: CIP (which […]
It is important that organisations work well together and that departments tackle the barriers to joint working so that long lasting improvements are made to the quality of services that the public receive, Sir John Bourn, the Head of the NAO, reported to Parliament today. The report evaluates the achievements of 5 initiatives and highlights […]
The redevelopment of the West Middlesex hospital should assist the NHS in delivering modern, high quality healthcare in London, Sir John Bourn, Head of the National Audit Office reported to Parliament today. As a result of letting a 35 year PFI contract with a net present value of £125 million to the Bywest consortium, the […]
The Department for Environment, Food and Rural Affair’s systems for identifying and tracking the 25 million cattle, sheep and pigs in England have achieved their initial objectives, according to the National Audit Office. More could be done, however, to realise other potential benefits from the systems and reduce costs. Defra’s plans for updating its identification and […]
Four out of five students starting a full-time course in England are expected to complete their course, the NAO reported today. The United Kingdom’s performance on retention compares favourably with most other OECD countries, during a period of expansion in higher education. In a new report to Parliament, published as students await their A level […]
Also available: Incentivization of e-government (404 kb). HM Customs and Excise’s major programme to use e-technology to improve the efficiency of their business operations and services, although at an early stage, is already showing signs of being able to transform the department’s performance. However, today’s report to Parliament by head of the National Audit Office […]
Regulatory Impact Assessments (RIAs) are often not used in the right way, according to a report published today by the National Audit Office. The report finds that the purpose of RIAs is not always understood, there is a lack of clarity in the presentation of the analysis and persistent weaknesses in the assessments. As a […]
Sir John Bourn, head of the National Audit Office, reported today that the Emissions Trading Scheme has brought about a reduction in emissions of greenhouse gases and that the Scheme has benefited the UK economy. He noted that, whilst some reductions were likely to have happened without the Scheme, most of the reductions were generated […]
Sir John Bourn, head of the National Audit Office, reported today that the Department for Education and Skills has made a good start to its long-term strategy to improve the levels of adult literacy and numeracy in England, but there are more challenges ahead. While the Skills for Life Strategy has met its 2004 target, […]
Since 1999, low cost home ownership (LCHO) assistance has helped 40,000 people to buy their properties. The Department for Communities and Local Government (DCLG) has made a commitment to help an extra 100,000 households into home ownership by 2010. But demand for assistance far exceeds supply. In 2004-05, 11,000 households received assistance through Government funded […]
An ambitious diversity programme that helps attract the best talent and encourages all staff to contribute fully is essential if we are to deliver our challenging corporate strategy.
Sir John Bourn, Head of the National Audit Office, reported to Parliament today that an examination of 15 major capital projects funded by Arts Council England shows that most are delivering the intended benefits in terms of, for example, the number of performances and productions, the level of visitors, and the quality of the new facilities. […]
Sir John Bourn, head of the National Audit Office (NAO), told Parliament today that the Prison Service had secured £1 million of the expected £10.7 million increase in returns to shareholders of Fazakerley Prison Services Limited, following the refinancing of the Fazakerley prison contract let under the Private Finance Initiative (PFI). Further refinancings of PFI […]