Search results for 'Benefits'

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  2. Department for Work & Pensions 2025-26

    Overview Departmental overview

    Published on:

    DWP delivers pensions and benefits to 23 million people across Great Britain, making it the government’s largest-spending department.

  3. Update on Carer’s Allowance

    Work in progress

    Winter 2026/27

    Background Carer’s Allowance gives financial support to people who provide regular and substantial care for someone. The Department for Work & Pensions (DWP) administers the benefit, which is currently £86.45 per week. In 2024-25, around one million people received Carer’s Allowance, with payments totalling over £4.2 billion. There have been longstanding concerns about overpayments of […]

  4. DWP’s approach to innovation

    Report Value for money

    Published on:

    DWP has an ambition to be a leader in public service innovation to improve outcomes for it citizens, increase productivity and secure better value for taxpayers.

  5. DWP’s jobcentre estate

    Work in progress

    Summer 2027

    This study will look at whether DWP has an effective approach to meeting the need for face-to-face engagement with its customers

  7. Carer’s Allowance

    Report Value for money

    Published on:

    Our report sets out the latest data on Carer’s Allowance to improve transparency and inform public debate.

  8. Supporting people to work through jobcentres

    Report Value for money

    Published on:

    DWP has reduced the level of support it offers to Universal Credit claimants due to a shortage of available work coaches at jobcentres.

  10. DWP customer service

    Report Value for money

    Published on:

    DWP’s customer service has fallen short of expected standards in recent years, and is letting down some of the most vulnerable in society.

  11. Progress in implementing Universal Credit

    Report Value for money

    Published on:

    One in five people on Tax Credits who were invited to move to Universal Credit (UC) did not then claim UC and had their benefits stopped.

  12. Department for Work & Pensions 2023-24

    Overview Departmental overview

    Published on:

    This report has been produced to provide an introduction to DWP and the NAO’s examination of its spending and performance in 2023-24.

  14. Department for Work and Pensions 2022-23

    Overview Departmental overview

    Published on:

    This guide summarises information and insights gained from our examinations of DWP and related bodies and DWP’s annual report and accounts.

  15. Innovation in transport

    Report Value for money

    Published on:

    Stronger support for innovation in transport sector can unlock economic, environmental and consumer benefits.

  16. Reorganising government? Six things to consider

    Insight Opinion

    Published on:

    Our work suggests that machinery of government changes and mergers can deliver benefits, but only where the government is clear about the outcomes sought.

  19. Investigation into supported housing

    Report Value for money

    Published on:

    Report summarising the National Audit Office’s (NAO) investigation into the provision of supported housing in England.

  20. HMRC customer service

    Report Value for money

    Published on:

    Customers cumulatively spent 798 years on hold waiting to speak with HM Revenue & Customs (HMRC) in 2022-23.