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  1. Crown Commercial Service

    Report Value for money

    Published on:

    It is not possible to show that the Crown Commercial Service has achieved more than departments would otherwise have achieved by buying common goods and services themselves.

  2. Managing the HMRC Estate

    Report Value for money

    Published on:

    By reducing the number of its offices and moving to a regional centre model HM Revenue & Customs (HMRC) hopes to significantly reduce its running costs and modernise the way it works. HMRC’s original plan has proved unrealistic and is now reconsidering the scope and timing of the programme. Any changes will need to be carefully managed to avoid diminishing the long term value of the strategy.

  4. Improving patient access to general practice

    Report Value for money

    Published on:

    Challenging objectives for improving access to general practice have been set by the Department and NHS England, but a more coordinated approach and stronger incentives are needed.

  5. Digital Transformation in Government (2017)

    Report Value for money

    Published on:

    Digital transformation has a mixed track record across government. It has not yet provided a level of change that will allow government to further reduce costs while still meeting people’s needs.

  6. Investigation into the UKTI specialist services contract with PA Consulting

    Report Value for money

    Published on:

    This is an investigation into the contractual arrangements that UK Trade and Investment (UKTI) had in place since 2013-14 for the outsourcing of sector specialist services with PA Consulting. PA received £18.8million in the first year of a contract due to last three years. Following concerns about the way the contract had been priced UKTI terminated the contract in January 2016 and agreed a commercial settlement with PA in May 2016.

  7. Hinkley Point C

    Report Value for money

    Published on:

    The Department has committed electricity consumers and taxpayers to a high cost and risky deal in a changing energy marketplace. We cannot say the Department has maximised the chances that it will achieve value for money.

  9. Service Family Accommodation

    Report Value for money

    Published on:

    This memorandum has been prepared to support the Committee of Public Accounts’ consideration of the Ministry of Defence’s (MoD’s) provision of accommodation to its service personnel.

  11. Exploiting the UK brand overseas

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    The GREAT campaign enables government organisations to adopt consistent and effective brand management. To date, Cabinet Office has reported a return of £1.2 billion on its £113.5 million GREAT campaign investment. This is based on anticipated as well as actual expenditure by business, tourists and students.

  12. Financial services: regulation, redress and advice overview 2014

    Report Value for money

    Published on:

    This guide is designed to provide a quick and accessible overview of the financial services regulation, redress and advice bodies, using our published work. It covers:
    • The responsibilities 5 financial services regulation, redress and advice bodies and how they spend their money
    • Interaction and cooperation between the 5 bodies
    • Our recent findings and future challenges for the 5 bodies
    • Case studies on the impact of payment protection insurance mis-selling on the Financial Ombudsman Service and the financial crisis on the Financial Services Compensation Scheme

  13. Transforming Rehabilitation

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    Probation services have been restructured on time and within cost targets during a period of major change but operational problems and risks to further service transformation need to be resolved if re-offending levels are to reduce.

  15. Investigation into the collapse of the UnitingCare Partnership contract in Cambridgeshire and Peterborough

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    In December 2015 a five year contract, worth around £800 million between UnitingCare Partnership and Cambridgeshire and Peterborough clinical commissioning group collapsed after only 8 months because it ran into financial difficulties. NAO examined the design, procurement and operation of the contract and the events that led to its termination.

  16. Follow-up on the Charity Commission

    Report Value for money

    Published on:

    The Charity Commission has made early progress in addressing NAO and Public Accounts Committee recommendations, but significant challenges remain.

  17. Public service markets: Putting things right when they go wrong

    Report Value for money

    Published on:

    Over 10 million people who used public services (about 1 in 5) in the UK last year faced problems with the services. Detriment can and does occur. But users find the complaints and redress systems confusing.

  18. Companies in Government

    Report Value for money

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    Since 2010 there has been an increase in the number of companies in government at the same time as a reduction in the number of public bodies which raises issues of transparency, accountability, governance and review.

  19. Reform of the rail franchising programme

    Report Value for money

    Published on:

    The management of rail franchising has improved since 2012 however significant risks remain to achieving value for money as the programme develops.