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  1. Achieving net zero

    Report Value for money

    Published on:

    This report applies experience from auditing cross-government challenges to highlight the risks government needs to manage to achieve net zero.

  2. Update on the Thameslink Programme

    Report Value for money

    Published on:

    The programme to upgrade to the Thameslink routes through London has a realistic prospect of delivering value for money but there remains risks which the Department for Transport and Network Rail need to manage carefully.

  6. Performance measurement by regulators

    Insight Good practice guides

    Published on:

    This good practice guide aids improvement in performance measurement and reporting by regulators and other organisations seeking to deliver outcomes through third parties. It has been developed in collaboration with regulators and includes the NAO’s experience from working with them and examples of regulators’ good practice. It’s complemented by ‘Performance measurement: Good practice criteria and maturity model’.

  7. National Citizen Service

    Report Value for money

    Published on:

    Having shown that the concept of a national citizen service has something to offer young people, to demonstrate value for money the OCS and the Trust now need to show they can grow NCS as intended and run it at a more affordable cost to the taxpayer.

  8. BBC TV Licence fee collection

    Report Value for money

    Published on:

    The BBC has improved the value for money of its activity, but there is scope to make improvements, particularly on licence fee evasion and the incomplete transition programme.

  10. The new generation electronic monitoring programme

    Report Value for money

    Published on:

    The case for a huge expansion of electronic monitoring using GPS was unproven, but the Ministry of Justice pursued an overly ambitious and high risk strategy anyway. Ultimately it has not delivered.

  11. Investigation into HMRC’s contract with Concentrix

    Report Value for money

    Published on:

    HM Revenue & Customs’ (HMRC’s) contract with Synnex-Concentrix UK Ltd was terminated in November 2016. The contract was designed to add capacity to HMRC’s programme of interventions to prevent or detect error and fraud in personal tax credits awards. HMRC estimated that the contract would save £1 billion over its three year life time and an estimated £193 million, excluding Concentrix’s costs, had been saved by the time of contract termination.

  12. Paying government suppliers on time

    Report Value for money

    Published on:

    There is little evidence that government’s commitment to pay 80% of undisputed invoices within 5 working days is having the intended effect of helping the UK’s 5 million small and medium-sized enterprises.

  13. English devolution deals

    Report Value for money

    Published on:

    Devolution deals to devolve power from central government to local areas in England offer opportunities to stimulate economic growth and reform public services for local users, but the arrangements are untested and government could do more to provide confidence that these deals will achieve the benefits intended

  14. Government Commercial and Contracting: an overview of the NAO’s work

    Report Value for money

    Published on:

    This overview of the NAO’s work on the government’s management of contracting examines subjects including the government’s commercial capability, accountability and transparency, and its management of contracted-out service delivery.

  16. Delivering Carrier Strike

    Report Value for money

    Published on:

    The Department has made good progress since we last reported on Carrier Strike, however it still has a lot to do to meet its targets at the end of 2020.

  17. Principles Paper: Managing provider failure

    Insight Good practice guides

    Published on:

    This paper explores the principles departments should use to manage provider failure. There is room for improvement in the way failure of providers is considered and managed.

  18. A Short Guide to Regulation

    Overview Short guide

    Published on:

    The NAO is publishing a suite of short guides relating to each government department and some cross-government issues, to assist House of Commons Select Committees.

  19. Managing the HMRC Estate

    Report Value for money

    Published on:

    By reducing the number of its offices and moving to a regional centre model HM Revenue & Customs (HMRC) hopes to significantly reduce its running costs and modernise the way it works. HMRC’s original plan has proved unrealistic and is now reconsidering the scope and timing of the programme. Any changes will need to be carefully managed to avoid diminishing the long term value of the strategy.

  20. Crown Commercial Service

    Report Value for money

    Published on:

    It is not possible to show that the Crown Commercial Service has achieved more than departments would otherwise have achieved by buying common goods and services themselves.