BBC TV Licence fee collection
Published on:The BBC has improved the value for money of its activity, but there is scope to make improvements, particularly on licence fee evasion and the incomplete transition programme.
Search results for 'Legacy systems'
Showing 41 - 52 of 52 results
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Managing the risks of legacy ICT to public service delivery
Published on:Older ICT systems critical for the delivery of key public services (‘legacy ICT’) expose departments to risks which must be understood and managed.
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Defence inventory management
Published on:Delivery to the frontline is still being put at risk by longstanding weaknesses in inventory management, despite the Ministry of Defence taking steps to improve, according to a new National Audit Office report.
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HM Courts and Tribunals Trust Statement 2013-14
Published on:Amyas Morse, Comptroller and Auditor General, has for the first time provided a clear audit opinion on the financial statements of HM Courts and Tribunals Service. He has today reported to Parliament that HM Courts and Tribunals Service has significantly improved its ability to report on fines, penalties and confiscation orders.
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Initial learning from the government’s response to the COVID-19 pandemic
Published on:This report provides our initial thoughts on the learning government can draw from its response to COVID-19 to date.
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Improving the delivery of animal health and welfare services through the Business Reform Programme
Published on:Defra should continue to fund the Agency to complete this programme to improve the management of animal disease and secure the full benefits of the new ICT.
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Transforming performance of HM Customs and Excise through electronic service delivery
Published on:Also available: Incentivization of e-government (404 kb). HM Customs and Excise’s major programme to use e-technology to improve the efficiency of their business operations and services, although at an early stage, is already showing signs of being able to transform the department’s performance. However, today’s report to Parliament by head of the National Audit Office […]
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Ministry of Defence: Helicopter Logistics
Published on:Sir John Bourn, head of the National Audit Office, told Parliament today that the Defence Logistics Organisation (DLO) is working hard to improve the management of helicopter logistics, but it has not yet been able to deliver fully the agreed levels of logistics support. Overall performance has been patchy. For the Joint Helicopter Command, in […]
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PPP in practice: National Savings and Investments’ deal with Siemens Business Services, four years on
Published on:The PPP deal between National Savings and Investments (NS&I) and Siemens Business Services has improved customer service and has contributed to savings for the taxpayer, Sir John Bourn, head of the National Audit Office, reported today. However, Siemens Business Services and NS&I underestimated the challenge involved. Siemens Business Services has encountered a number of problems […]
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HM Revenue & Customs 2010-11 report and accounts
Published on:The NAO has published its report on the 2010-11 accounts of HM Revenue and Customs.
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BBC TV Licence fee collection
Published on:The BBC has improved the value for money of its activity, but there is scope to make improvements, particularly on licence fee evasion and the incomplete transition programme.
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Department of Work and Pensions: delivering effective services through contact centres
Published on:The Department for Work and Pensions has made significant progress in delivering services through contact centres so that they are delivering improvements in value for money, but needs to continue to tackle a variety of barriers to exploit their full potential, according to a National Audit Office report published today. The Department’s 60 contact centres […]