Managing central government property
Published on:This study examines how the Cabinet Office maintains, oversees and manages central government property.
Search results for 'People and operations'
Showing 21 - 40 of 53 results
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Investigation into the performance of HM Passport Office
Published on:This report examines how effectively HM Passport Office managed the service in 2022 after the lifting of COVID travel restrictions.
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Financial management in government: Enablers of success
Published on:Covering leadership, skills and data, our guide covers the essential enablers to unlock the potential of your finance team.
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Efficient services – it ain’t just what you do, it’s the way that you do it…
Published on:This blog highlights our upcoming good practice guide that’s a ‘how to’ guide for people managing a service. It also includes a separate summary on managing demand.
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HMRC customer service
Published on:Customers cumulatively spent 798 years on hold waiting to speak with HM Revenue & Customs (HMRC) in 2022-23.
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The Police Uplift Programme
Published on:This report examines whether the Home Office is well placed to deliver value for money from the Police Uplift Programme.
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Regulation post-EU exit: what are the key issues?
Published on:We brought together experts on regulation and Britain’s relationship with Europe to discuss the issues facing regulators following the UK’s exit from the EU.
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How to improve operational services
Published on:These good practice guides share practical tips on improving the quality and efficiency of day-to-day services provided by government.
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Making public money work harder
Published on:We have used our insights to highlight the biggest opportunities for spending public money more efficiently and effectively.
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Investigation into the implementation of IR35 tax reforms
Published on:This investigation sets out how HMRC introduced the 2017 IR35 reforms, and what lessons it has learned and taken forward.
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Palace of Westminster Restoration and Renewal Programme
Published on:This report looks at the Restoration and Renewal Programme to identify potential risks and recommend how these may be addressed.
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Developing workforce skills for a strong economy
Published on:This report examines whether government has an effective approach to enhancing workforce skills.
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Improving services is a team game
Published on:Imagine being asked to design and provide a service that meets the needs of everyone in your street. This crossed my mind when the borough where I live in London became a surge testing location for coronavirus. For me that means producing a service that works for Margaret and David, the retired couple that have […]
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Specialist skills in the civil service
Published on:This report examines the progress the government has made in developing specialist skills in the civil service.
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Restoration and Renewal of the Palace of Westminster: Progress update
Published on:This report provides a progress update on the Palace of Westminster Restoration and Renewal Programme.
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Government Shared Services
Published on:The Government has made progress delivering its latest strategy to share back-office services across Whitehall departments in the past year, but remaining barriers will need to be addressed for it to deliver its plans by 2028 and achieve value for money, according to the National Audit Office.
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Investigation into maintenance of the museum estate
Published on:This report sets out the facts about the maintenance of the museums and galleries sponsored by government.
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Improving operational delivery in government
Published on:This guide will help senior leaders in government departments to manage and improve the way public services are delivered.
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Protecting consumers from unsafe products
Published on:This report examines the extent to which the UK’s product safety regime protects consumers from harm, focusing on the OPSS.
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Improving Single Living Accommodation
Published on:This report examines whether single living accommodation meets the needs of the Ministry of Defence and service personnel.