Search results for 'People and operations'

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  2. Buckingham Palace Reservicing on track

    Press release

    Published on:

    A programme to update Buckingham Palace costing £369 million has been well-managed to date and demonstrates good practice in numerous areas.

  3. Defence inventory management

    Report Value for money

    Published on:

    Delivery to the frontline is still being put at risk by longstanding weaknesses in inventory management, despite the Ministry of Defence taking steps to improve, according to a new National Audit Office report.

  5. Investigation into the management of backlogs in driving licence applications 

    Report Value for money

    Published on:

    The Driver and Vehicle Licensing Agency has been processing standard driving licences at normal levels following the backlog that resulted from the COVID-19 pandemic, but there are still delays in applications from drivers with medical conditions, according to the National Audit Office.

  8. Delivering programmes at speed? What you need to consider

    Insight Opinion

    Published on:

    Ambulances need to travel fast! Ambulance drivers must take risks that regular drivers do not. This includes running red lights and travelling at high speeds through busy roads. However, to avoid accidents, precautions are taken to manage risks. The driver is trained, there are flashing blue lights and loud sirens. Delivering programmes at speed requires […]

  10. Improving services is a team game

    Insight Opinion

    Published on:

    Imagine being asked to design and provide a service that meets the needs of everyone in your street. This crossed my mind when the borough where I live in London became a surge testing location for coronavirus. For me that means producing a service that works for Margaret and David, the retired couple that have […]

  11. Improving operational delivery in government

    Insight Good practice guides

    Published on:

    This guide will help senior leaders in government departments to manage and improve the way public services are delivered.

  12. Achieving net zero

    Press release

    Published on:

    This report applies experience from auditing cross-government challenges to highlight the risks government needs to manage to achieve net zero.

  13. Auditing the government’s response to COVID-19

    Insight Opinion

    Published on:

    I last posted to this blog in late April as the country was in the teeth of the COVID-19 pandemic, explaining how we were maintaining our operations and adjusting our work programme in the light of the government response to the virus. Now, in late July, most of the UK is gradually emerging from lockdown […]

  14. Immigration enforcement

    Report Value for money

    Published on:

    This report assesses whether the Home Office’s activities for enforcing immigration rules are achieving its vision.

  16. Building Public Trust Awards – good practice in annual reports 2017-18

    Report Value for money

    Published on:

    The Building Public Trust Awards recognise outstanding corporate reporting that builds trust and transparency. This interactive document illustrates a range of good practice examples across annual reports in both the public and private sector.

  17. The Motability scheme

    Press release

    Published on:

    This report considers: the Motability scheme’s customer offer and performance; Motability Operations’ financial model; and the scheme’s governance arrangements.

  18. The Motability scheme

    Report Value for money

    Published on:

    This report considers: the Motability scheme’s customer offer and performance; Motability Operations’ financial model; and the scheme’s governance arrangements.

  19. The UK border: preparedness for EU exit

    Press release

    Published on:

    This report assesses how prepared government departments are for the changes required at the border after EU exit.

  20. The UK border: preparedness for EU exit

    Report Value for money

    Published on:

    This report assesses how prepared government departments are for the changes required at the border after EU exit.