Resetting major programmes
Published on:This report uses our experience of auditing programmes to draw together insights to help decision-makers determine whether they should reset a programme and how to increase the chances of a reset succeeding.
Search results for 'Project and service delivery'
Showing 21 - 40 of 238 results
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The DECA: Understanding challenges in delivering project objectives
Published on:The Delivery Environment Complexity Analytic (DECA) is a tool developed by the National Audit Office (NAO) to provide a high level overview of the challenges, complexity and risks to delivery of a project, programme, policy or area of work.
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High Speed Two: Euston
Published on:The government should use the two-year pause on new construction work at HS2 Euston to develop a design that is affordable, deliverable and value for money, according to a new National Audit Office report.
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HMRC customer service
Published on:Customers cumulatively spent 798 years on hold waiting to speak with HM Revenue & Customs (HMRC) in 2022-23.
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Evaluating government spending: an audit framework
Published on:We have prepared this guide to help accounting officers, other senior leaders and policymakers understand how the NAO assesses the robustness of the evaluation arrangements in departments.
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Progress update: Timeliness of local auditor reporting on local government in England
Published on:This report examines the progress made in improving the timeliness of auditor reporting on English local public bodies’ financial statements. Delays in completing audited accounts can have significant implications for local accountability and the effective management of public money.
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Progress with delivering the Emergency Services Network
Published on:This report describes the Home Office’s progress on delivering the Emergency Services Network programme, and sets out the main risks it faces.
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Funding of Coventry City of Culture Trust
Published on:A factual overview of funding provided to the Coventry City of Culture Trust, which became insolvent in March 2023.
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Royal Household spending and accountability
Published on:Our report describes the role of public money in financing the Royal Household and how the funds are used.
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Managing uncertainty: Questions for decision-makers to ask in an uncertain environment
Published on:This good practice guide for policy and delivery professionals helps you work with uncertainty in government programmes
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Investigation into the UNBOXED festival
Published on:An investigation into the UNBOXED festival by the National Audit Office found that audience engagement was lower than originally modelled, although the project was delivered on time and is forecast to be on budget.
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Agile or fragile? The challenges of Agile at scale
Published on:This opinion piece looks at the challenges faced when using Agile for major digital change programmes.
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Use of Agile in large-scale digital change programmes
Published on:This guide helps Audit and Risk Committees ask the right questions when undertaking major digital change programmes using Agile.
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Quality assurance of models: a guide for audit committees
Published on:This good practice guide will help audit committees understand and question the quality assurance framework for business-critical models.
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Efficient services – it ain’t just what you do, it’s the way that you do it…
Published on:This blog highlights our upcoming good practice guide that’s a ‘how to’ guide for people managing a service. It also includes a separate summary on managing demand.
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Framework to review portfolios
Published on:This framework has a set of questions to assess whether a portfolio is achieving value for money
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HM Revenue & Customs 2021-22 Accounts
Published on:Gareth Davies, the C&AG of the National Audit Office, has reported on the 2021-22 accounts of HM Revenue & Customs (HMRC).
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Making public money work harder
Published on:We have used our insights to highlight the biggest opportunities for spending public money more efficiently and effectively.
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Audit and Risk Assurance Committee effectiveness tool
Published on:Our tool is primarily based on guidance from central government, most notably HM Treasury’s Audit and Risk Assurance Committee Handbook.
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Investigation into the management of backlogs in driving licence applications
Published on:The Driver and Vehicle Licensing Agency has been processing standard driving licences at normal levels following the backlog that resulted from the COVID-19 pandemic, but there are still delays in applications from drivers with medical conditions, according to the National Audit Office.