Whole of Government Accounts 2017-18
Published on:The Whole of Government Accounts consolidates the public sector’s accounts to produce a picture of the UK’s public finances.
Search results for 'Tax'
Showing 361 - 380 of 411 results
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The Customs Declaration Service
Published on:HMRC has made progress in developing the new customs system, which was part of its existing programme, but it may need to be ready much earlier than originally planned if there is no agreement extending timescales on the transition to any new customs arrangements
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Investigation into HMRC’s contract with Concentrix
Published on:HM Revenue & Customs’ (HMRC’s) contract with Synnex-Concentrix UK Ltd was terminated in November 2016. The contract was designed to add capacity to HMRC’s programme of interventions to prevent or detect error and fraud in personal tax credits awards. HMRC estimated that the contract would save £1 billion over its three year life time and an estimated £193 million, excluding Concentrix’s costs, had been saved by the time of contract termination.
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Inland Revenue – Getting Tax Right First Time, and Dealing with More Complex Postal Queries
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Investigation into errors in Employment and Support Allowance
Published on:This investigation covers a single, major cause of underpayment error in ESA. This error relates to people whose existing benefit claim was converted to ESA and who were entitled to income-related ESA but were only awarded contribution-based ESA.
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The UK border: preparedness for EU exit
Published on:This report assesses how prepared government departments are for the changes required at the border after EU exit.
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The quality of service for personal taxpayers
Published on:HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.
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Investigation into overseas sellers failing to charge VAT on online sales
Published on:The NAO have investigated concerns that online sellers outside the EU are avoiding charging VAT.
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The sale of student loans
Published on:This report considers the value for money of the sale of student loans that entered repayment between 2002 & 2006.
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Financial sustainability of local authorities 2018
Published on:This report reviews developments in the sector and examines whether the Department, along with other departments with responsibility for local services, understands the impact of funding reductions on the financial and service sustainability of local authorities.
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Managing the welfare cap
Published on:The welfare cap is encouraging a greater understanding of spending on some benefits and tax credits across government, but it is important that processes for managing the cap are reliable.
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The Motability scheme
Published on:This report considers: the Motability scheme’s customer offer and performance; Motability Operations’ financial model; and the scheme’s governance arrangements.
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Regulating to protect consumers: Utilities, communications and financial services markets
Published on:This report assesses how well Ofwat, Ofgem, Ofcom and the FCA measure and report their performance in protecting consumer interests.
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DEFRA: Reducing the impact of business waste through the Business Resource Efficiency and Waste Programme
Published on:The amount of harmful business waste sent to landfill has fallen, but it is not possible to say how much of this reduction is down to a £240 million government programme, according to a National Audit Office report published today. The NAO was unable to conclude whether the spending was value for money because the […]
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The BBC’s commercial activities: a landscape review
Published on:This report, our first on this subject, is a landscape review of the BBC’s commercial activities, setting out how the BBC organizes these activities and the key risks and challenges they currently face.
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NAO Briefing: Environmental protection
Published on:The National Audit Office has prepared this briefing on environmental protection for the Environmental Audit Committee. It is a follow up to the environmental protection briefing which the NAO prepared for the Committee in August 2010, and focusses on the progress made by the government in this area since 2010.
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Online Fraud
Published on:Online fraud is now the most commonly experienced crime in England and Wales, but has been overlooked by government, law enforcement and industry.
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Managing the HMRC Estate
Published on:By reducing the number of its offices and moving to a regional centre model HM Revenue & Customs (HMRC) hopes to significantly reduce its running costs and modernise the way it works. HMRC’s original plan has proved unrealistic and is now reconsidering the scope and timing of the programme. Any changes will need to be carefully managed to avoid diminishing the long term value of the strategy.
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Fraud landscape review
Published on:The exact scale of fraud within government is unknown. The quality and completeness of fraud data is often variable.
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Electronic service delivery in the Driver, Vehicle and Operator Agencies in Great Britain
Published on:Since the early 1990s, the Driver and Vehicle Licensing Agency (DVLA), Driving Standards Agency and the Vehicle and Operator Services Agency have made some of their services available either through the internet, by telephone or through business to business computer systems. A report released today by the National Audit Office has found that these developments […]