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Charity Commission Website

Confirmed impacts: Helping the Charity Commission to improve its effectiveness

This impacts case study shows how our work has prompted a radical overhaul of the Charity Commission and how the evidence we presented helped strengthen the Protection of Charities Bill.

It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.

Published:
14 Oct 2015
Woman on a mobile phone

Public service markets: Putting things right when they go wrong

Over 10 million people who used public services (about 1 in 5) in the UK last year faced problems with the services. Detriment can and does occur. But users find the complaints and redress systems confusing.

Published:
17 Jun 2015
Routesmaster-down-Times-Sq

Exploiting the UK brand overseas

The GREAT campaign enables government organisations to adopt consistent and effective brand management. To date, Cabinet Office has reported a return of £1.2 billion on its £113.5 million GREAT campaign investment. This is based on anticipated as well as actual expenditure by business, tourists and students.

Published:
5 Jun 2015