The Financial Conduct Authority cannot know whether its activities are reducing the overall scale of financial services mis-selling to consumers. The most prominent example of mis-selling is Payment Protection Insurance (PPI). Between April 2011 and November 2015, firms paid out £22.2 billion in compensation to more than 12 million customers who had bought PPI.
Last updated – 14 December 2016 Introduction The Citizens Advice Consumer Service (formerly known as Consumer Direct) is a national telephone helpline for people that need assistance with consumer problems or want to record a complaint. The service is provided to consumers in Great Britain by Citizens Advice and Citizens Advice Scotland. In 2015-16 the […]
This report examines how far the Ministry of Defence has embedded environmental sustainability in estate management, procurement, governance and policy-making.
Sustainable development is a devolved issue and this briefing covers government policy in England with a brief overview of the work of the devolved administrations in Scotland, Wales and Northern Ireland.
This interim report provides an overview of test and trace services for addressing COVID-19 in England.
A summary of key information and insights that can be taken from the annual reports and accounts of the Department for Education and related bodies in the education sector in England.
The NAO Annual Report and Accounts 2018-19 provides details about the NAO’s work and our performance.
This report provides a summary of the UK government’s response to COVID-19 to date.
This briefing paper presents the Regulatory Reform Committee with an overview of regulatory reform, the background to the system and the recent work that the National Audit Office had conducted in the area.
This review looks at how government uses Information and Communications Technology (ICT) to deliver public services. The review, the purpose of which is to inform the debate about government’s new use of ICT, gives an overview of existing uses, as well as initiatives and changes underway.
This briefing presents information on how DWP supports people into work, and the challenges it may face in delivering support.
This briefing has been prepared for the Defence Committee of the House of Commons to provide an overview of the work and performance of the Ministry of Defence in the financial year 2008-09 and subsequent months.
This briefing for the Energy and Climate Change Select Committee provides an overview of the key features of the policy and regulatory framework for electricity generation, and the nature of the transition required over the next 10 years to meet emissions reduction and renewable energy targets.
Our 2016 memorandum was prepared to inform the Work and Pensions Committee’s inquiry into the future of Jobcentre Plus (JCP), including the likely effects of planned welfare policy changes on JCP footfall and journey time to jobcentres. In October 2017 we published an associated interactive data model allowing exploration of the time it will take for people to travel to their nearest jobcentre.
This report examines whether single living accommodation meets the needs of the Ministry of Defence and service personnel.
The National Audit Office (NAO) has undertaken an efficiency review of the Food Standards Agency’s (FSA) delivery of meat hygiene official controls.
We have published good practice for accurate public reporting of savings in Appendix 2 of The Efficiency and Reform Group’s role in improving public sector value for money.
This guidance has been developed from our examinations of the savings programmes in the 2004 and 2007 Spending Review periods.
This National Audit Office briefing gives an overview of government’s approach to improving air quality in the UK. It has been prepared in support of a joint inquiry by the Environmental Audit Committee (EAC), the Environment, Food and Rural Affairs (EFRA) Committee, the Health Committee and the Transport Committee. It examines why air quality matters; the UK’s plan for improving air quality; and risks and success factors for delivery of government’s air quality plans.
16 November 2017
This report sets out the facts about government preparing the NHS and adult social care in England for COVID-19.
This briefing has been prepared for the International Development Committee to support its inquiry into the Future of CDC.