Skip to main content

Search results

Showing 1 - 9 of 9 results. Order by:
Woman on a mobile phone

Public service markets: Putting things right when they go wrong

Over 10 million people who used public services (about 1 in 5) in the UK last year faced problems with the services. Detriment can and does occur. But users find the complaints and redress systems confusing.

Published:
17 Jun 2015
Patient discussion

Planning for the Better Care Fund

The Better Care Fund is an innovative idea but the quality of early preparation and planning did not match the scale of the ambition. Current plans forecast £314m of savings for the NHS rather than the £1 billion in early planning assumptions.

Published:
11 Nov 2014