This report will provide insight into some of the key operational issues for people managing services in government.
People and Operational Management
As all budgets are tight, every public body must take a 'continuous improvement' approach to operate as efficiently and effectively as possible. This is true whether it's setting up a complex programme, running a high-profile contract or managing the 'business-as-usual' operations that make up two-thirds (c.£500bn) of government spending.
Managing major projects and commercial contracts both require excellent programme management and the ability to address new challenges. Civil servants need to be commercially-astute, have clear oversight of delivery, manage complex relationships and new risks, and take both an agile approach to management and a long-term view of funding and financial management. To do this successfully requires new skills, greater sharing of good practice, stronger governance and better co-ordination across government to manage resources and interdependencies between programmes.
Through our assessments of large numbers of government programmes and operations, the NAO can share lessons and good practice in key areas such as Commercial capability and contract management; Oversight of service delivery; Operations and process management; Managing major projects; Performance measurement; and Regulation.
This report looks at backlogs and waiting times for elective and cancer care in the NHS in England.
1 Dec 2021
This report examines the Ministry of Defence’s progress in optimising its estate and disposing of sites that are not needed.
11 Jun 2021
This report reviews the progress the Department for Transport and HS2 Ltd have made implementing the NAO’s recommendations.
10 Jun 2021
This investigation covers the Home Office’s establishment and administration of the Windrush Compensation Scheme.
21 May 2021
This report provides our initial thoughts on the learning government can draw from its response to COVID-19 to date.
19 May 2021
This guide will help senior leaders in government departments to manage and improve the way public services are delivered.
30 Mar 2021
This interim report provides an overview of test and trace services for addressing COVID-19 in England.
11 Dec 2020
This report examines how government has set itself up to deliver its long-term environmental goals.
11 Nov 2020
This report examines the implementation of the Coronavirus Job Retention Scheme and the Self-Employment Income Support Scheme.
23 Oct 2020