This study will look at the progress of Crossrail since the NAO last reported in May 2019.
Operational and programme delivery
As all budgets are tight, every public body must take a 'continuous improvement' approach to operate as efficiently and effectively as possible. This is true whether it's setting up a complex programme, running a high-profile contract or managing the 'business-as-usual' operations that make up two-thirds (c.£500bn) of government spending.
Managing major projects and commercial contracts both require excellent programme management and the ability to address new challenges. Civil servants need to be commercially-astute, have clear oversight of delivery, manage complex relationships and new risks, and take both an agile approach to management and a long-term view of funding and financial management. To do this successfully requires new skills, greater sharing of good practice, stronger governance and better co-ordination across government to manage resources and interdependencies between programmes.
Through our assessments of large numbers of government programmes and operations, the NAO can share lessons and good practice in key areas such as Commercial capability and contract management; Oversight of service delivery; Operations and process management; Managing major projects; Performance measurement; and Regulation.
This interim report provides an overview of test and trace services for addressing COVID-19 in England.
11 Dec 2020
This report evaluates whether government’s approach to managing the risks of flooding and coastal erosion is achieving value for money.
27 Nov 2020
This report examines lessons from our work on major programmes, including transport, defence and energy programmes.
20 Nov 2020
This report examines how government has set itself up to deliver its long-term environmental goals.
11 Nov 2020
This report examines the implementation of the Coronavirus Job Retention Scheme and the Self-Employment Income Support Scheme.
23 Oct 2020
This investigation describes the scheme’s purpose and how it functions, performance to date, and how government manages value-for-money risks.
7 Oct 2020
This report examines the effectiveness of the government’s approach to reducing childhood obesity in England.
9 Sep 2020
This report sets out insights for government from its preparations for EU Exit.
4 Sep 2020
This report examines how the DWP is managing the process of getting to first payment in Universal Credit.
10 Jul 2020