This report will assess the value for money of the child maintenance system.
Transforming public services
The easiest cuts in public spending have been made. To make bigger savings without affecting its customers, government needs to find new ways to organise and deliver public services. For example, it has started to delegate to local organisations and contract out services, create market-like ways of choosing and supplying services, and use digital technology better.
To succeed, government needs new skills and new ways to manage customers, ensuring that services are not disrupted. It also needs to coordinate national priorities such as growth, environmental management and infrastructure development.
The NAO shares the lessons and good practice it has identified across government in specific aspects such as Strategic centre of government; Customer management; Digital services; User choice and protection; Economic growth; and Environmental sustainability.
Key NAO publications:
The use of confiscation orders to deny criminals the proceeds of their crimes is not proving to be value for money.
17 Dec 2013
Digital transformation has a mixed track record across government. It has not yet provided a level of change that will allow government to further reduce costs while still meeting people’s needs.
30 Mar 2017
In this report we outline what HM Courts and Tribunals Service’s (HMCTS) change portfolio to modernise and upgrade the justice system will deliver, consider early progress against plans and explore how HMCTS and its partners have managed the change portfolio and the risks it faces in the future.
9 May 2018
Stronger financial management will be needed in departments if they are to speed up the restructuring of service delivery.
13 Jun 2013
This framework provides a structured, flexible approach to reviewing models. It is intended to aid those commissioning or undertaking analysis of a model with the aim of determining whether the model is robust and reasonable.
18 Mar 2016
This overview of the NAO’s work on the government’s management of contracting examines subjects including the government’s commercial capability, accountability and transparency, and its management of contracted-out service delivery.
12 May 2016
The Better Care Fund has not achieved the expected value for money, in terms of savings, outcomes for patients or hospital activity.
8 Feb 2017
The MoJ is on track to make significant and quick reductions in its spending on civil legal aid. But it is less clear to what extent it has met its objective of targeting legal aid at those who need it most.
20 Nov 2014
This study examines the government’s support for bus services and whether enablers to improve bus services are in place.
2 Oct 2020