“A good understanding of the needs of water consumers should be at the heart of Ofwat’s regulatory regime. The regulator must work to achieve robust and reliable data on how consumers use water and on how effective water efficiency projects are in conserving water. This data can then be used to underpin its regulatory decisions.
“In the case of leakage problems in the Thames region over the last six years, Ofwat has now taken direct action with a view to protecting the consumer. It must ensure, in future, that its enforcement actions are timely and focused on the consumer.”
19 Jan 2007