Skip to main content

Search results

Showing 91 - 100 of 169 results. Order by:
National Audit Office logo

Review of the data systems for Public Service Agreement 11

Comprehensive Spending Review 2007 covering the period 2008-2011

Review of the data systems for Public Service Agreement 11 led by the Department for Education: ‘Narrow the gap in educational attainment between children from low income and disadvantaged backgrounds and their peers respectively’

Published:
16 Jun 2010
Two students talking

The Customer First Programme: Delivery of student finance

“The Department for Business, Innovation and Skills and the Student Loans Company underestimated, and therefore did not do enough to mitigate, the significant risks in integrating the student finance service previously carried out by 130 separate local authorities. Both bodies failed to grasp the magnitude of problems that were developing in 2009 as applications for loans, grants and allowances piled up and applicants struggled to contact the Company by telephone. In particular, students with disabilities were supported badly.

 

“The question must be asked how the Company, given its failure in 2009, will deal with twice as many applications in 2010, when it becomes responsible for applications from both first and second year students. The Department and the Company must give the highest priority to achieving a radical improvement in the service and, in so doing, to restoring the confidence of applicants and stakeholders. They will have to manage substantial risks.”

Published:
19 Mar 2010