Vulnerable consumers in regulated industries
Published on:Regulators and government need to work together better to ensure that vulnerable consumers get the support they need.
Regulators and government need to work together better to ensure that vulnerable consumers get the support they need.
The Institute of Internal Auditors and the NAO released a set of case studies illustrating some of the key principles of effective internal auditing, taken from a range of public and private sector organisations (including British Telecom, Department for Work and Pensions, EDF etc).
The Audit Committee checklist is based on the Treasury’s Audit Committee Handbook and on feedback from staff and Audit Committees. Audit Committees can assess their performance against best practice using the checklist.
Data visualisation describing changes in English local authorities’ financial circumstances over the last decade.
This report reviews whether the Ministry of Defence has an effective approach to developing the capability of its regular forces, and how it is adapting to meet the new challenges.
Achieving net zero by 2050 in the UK will require co-ordinated action by the UK and devolved governments, due to different challenges faced.
It is not possible to show that the Crown Commercial Service has achieved more than departments would otherwise have achieved by buying common goods and services themselves.
The BBC Trust today (18 March 2009) published an independent report it had commissioned from the National Audit Office on the BBC’s management of its strategic contracts with the private sector. Jeremy Peat, BBC Trustee, said: “The Trust welcomes this report from the NAO into the BBC’s strategic contracts. We are pleased that the NAO […]
The Whole of Government Accounts provide a unique perspective owing to their reach and approach to measuring the government’s financial performance and position.
Explore examples where local public bodies have tried to make it easier for voluntary, community and social enterprises to bid for contracts.
Our report sets out how liabilities for clinical negligence have changed over time, and what is behind those changes.
This report contributes to the debate on incentivising public sector performance. It brings together the evidence on the effectiveness of sanctions and rewards (we commissioned Deloitte to conduct a review of the literature), summarises the results of our survey on their use in central government, and provides a practical guide on how to use them well. Discussions about how to lever greater levels of performance increasingly propose the use of these measures.
The National Audit Office outlines the critical importance of smarter operational delivery to improve the way public services are delivered.
“Intelligent Monitoring” is the term we use for putting into practice the principles of good monitoring and for avoiding the pitfalls of poor practice in monitoring.
AI presents the government with opportunities to transform public services potentially delivering billions of pounds in productivity savings.
The Department for Business, Energy & Industrial Strategy has not achieved value for money for its £100 million spend on the second competition for government financial support for carbon capture storage.
A new National Audit Office report comprises eight lessons to help ministers and senior officials as they plan the 2025 Spending Review.
We have published a series of reports which explore some of the major risks to public finances highlighted in the Whole of Government Accounts (WGA).
Cabinet Office’s contract with MyCSP has not always effectively addressed when performance has fallen below agreed customer service levels.