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Protecting consumers from scams, unfair trading and unsafe goods

The report examines the system protecting consumers from scams, unfair trading, and unsafe goods. BEIS has made progress since our 2011 review, but needs to do more, particularly in the context of the growth of e-commerce.

Published:
15 Dec 2016
National Audit Office logo

Market Analytic Toolkit: for assessing public service markets

This toolkit is designed to guide those overseeing public service markets or assessing the effectiveness of these markets in terms of value for money and user outcomes. It helps government address a set of new challenges around its use of markets to deliver public services, including oversight, consumer protection, regulation and helping to achieve effective competition and innovative delivery.

Published:
22 Nov 2016
Calculator and spreadsheet

Performance measurement by regulators

This good practice guide aids improvement in performance measurement and reporting by regulators and other organisations seeking to deliver outcomes through third parties. It has been developed in collaboration with regulators and includes the NAO’s experience from working with them and examples of regulators’ good practice. It’s complemented by ‘Performance measurement: Good practice criteria and maturity model’.

Published:
4 Nov 2016
Financial buildings in the city

Financial services mis-selling: regulation and redress

The Financial Conduct Authority cannot know whether its activities are reducing the overall scale of financial services mis-selling to consumers. The most prominent example of mis-selling is Payment Protection Insurance (PPI). Between April 2011 and November 2015, firms paid out £22.2 billion in compensation to more than 12 million customers who had bought PPI.

Published:
24 Feb 2016
Houses of Parliament

The UK competition regime

The newly-created Competition and Markets Authority has made significant progress in improving how the UK’s competition regime works, and it is now more coherent than before. Business awareness of competition law, however, is low and while it has improved the robustness of its enforcement casework, the regime has so far not produced a substantial flow of enforcement decisions or fines.

Published:
5 Feb 2016
People looking at a market stall

Confirmed impacts: Using our expertise to help improve consumer protection across central and local government

This impacts case study shows how our work and identification of the cost of inadequate consumer protection was a catalyst for improvements to consumer law and delivery and accountability arrangements.

It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.

Published:
14 Oct 2015
Charity Commission Website

Confirmed impacts: Helping the Charity Commission to improve its effectiveness

This impacts case study shows how our work has prompted a radical overhaul of the Charity Commission and how the evidence we presented helped strengthen the Protection of Charities Bill.

It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.

Published:
14 Oct 2015
Handshake

Confirmed impacts: Shining a spotlight on contract management

This impacts case study shows how our work has led to reform of contract management across government, including improved accountability and governance, information management and performance management.

It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.

Published:
14 Oct 2015
Someone filling up a glass with water

The economic regulation of the water sector

Since privatisation, Ofwat and Defra have overseen major improvements in water quality and service quality. Customers have seen a marked rise in bills but not the benefits of companies’ unexpected financial gains.

Published:
14 Oct 2015