HM Revenue & Customs 2010-11 report and accounts
The NAO has published its report on the 2010-11 accounts of HM Revenue and Customs.
Published:
8 Jul 2011
8 Jul 2011
Search results
Tax
Managing civil tax investigations
HMRC’s civil investigations directorates, which examine serious cases of suspected tax evasion, have generated increasing returns from their work, while reducing resources. However, there is scope for them to achieve more.
Published:
17 Dec 2010
17 Dec 2010
HM Revenue & Customs: Engaging with tax agents
HMRC might be able to increase tax revenues by providing more support to professional tax agents, third parties paid by taxpayers to act on their behalf in their dealings with the Department.
Published:
13 Oct 2010
13 Oct 2010
HM Revenue & Customs 2009-10 Accounts: Report by the Comptroller and Auditor General
The NAO has published its report on the 2009-10 accounts of HM Revenue and Customs.
Published:
20 Jul 2010
20 Jul 2010
Progress with VFM savings and lessons for cost reduction programmes
This report looks at how much the Treasury’s Value for Money savings programme has improved value for money across government. The programme aims to achieve government-wide annual savings of £35 billion from 2008-09 to 2010-11.
Published:
20 Jul 2010
20 Jul 2010
Short guide to the NAO’s work on HM Revenue & Customs
This short guide is one of 17 we have produced covering our work on each major government department. It summarises our work on HM Revenue & Customs during the last Parliament.
Published:
6 Jul 2010
6 Jul 2010
HMRC: The efficiency of National Insurance administration
HMRC has taken significant steps to improve the efficiency of National Insurance administration, but needs to demonstrate more clearly that it is providing value for money from the £350 million it spends each year and take advantage of opportunities to secure further savings.
Published:
30 Jun 2010
30 Jun 2010
HM Revenue and Customs: Handling telephone enquiries
“HMRC seems to be going in the right direction seeking strategic savings by reducing face to face interaction where the job can be done by telephone or online. However, this may not be much comfort if yours was one of the 43 per cent of calls which did not get an answer in 2008-09. HMRC needs to get telephone service standards up significantly if the transition to technology-enabled working is to have taxpayer support and deliver value for money.”
Published:
15 Jan 2010
15 Jan 2010
HM Revenue & Customs’ estate private finance deal eight years on
“This major contract has been significantly affected, for the contractor Mapeley in particular, by the current economic climate. Mapeley benefited when the property market was expanding but the economic downturn has made the contract more onerous. HMRC must take a significantly more astute commercial approach if it is to deliver value for money for the taxpayer.”
Published:
3 Dec 2009
3 Dec 2009
HM Revenue & Customs: Dealing with the tax obligations of older people
“Older people want to pay the right amount of tax but too many pay more than they need to because they do not claim allowances to which they are entitled and because of errors. By providing a more coherent service, HMRC could make substantial savings as the number of enquiries from older people about their tax affairs would reduce. A win-win situation for all.”
Published:
23 Oct 2009
23 Oct 2009