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Report cover

Northern Ireland National Insurance Fund 2002-2003

“I have qualified this account because of high levels of estimated fraud and official error in the payment of benefits from the Northern Ireland National Insurance Fund. I note the measures being taken by the Department to reduce fraud and error, and will review progress as part of my audit of the 2003-04 account to see whether the desired outcomes are being achieved.”

Published:
21 May 2004
Report cover showing two people cycling

Opra: Tackling the risks to pension scheme members

“Opra has achieved much since they were established in 1995. But, as it and the Government now recognise, it needs to move from handling a large number of small scale reports to focus more on identifying and mitigating the more serious risks faced by members of pension schemes. Opra’s enthusiasm for change will be an important asset during a time of general development in the regulatory environment for work-based pensions”.

Published:
6 Nov 2002
Report cover showing older people using technology

Progress in Making e-services Accessible to All: Encouraging use by Older People

“Older people are major users of public services but, as a section of society, are far less likely to access those services electronically. However, these e-services are potentially a great boon to older people many of whom have mobility problems, have difficulty in gaining access to sources of information, live alone or want to remain independent and involved.

“If government is to take full advantage of the potential of technology, it must make sure its e-services are accessible to all and work to avoid a ‘digital divide’. More older people would be willing to use new technologies if they saw the benefit to them of doing so. The Office of the e-Envoy, Departments and agencies have a key role to play in publicising the benefits of e-services and providing older people with the encouragement and facilities to use them.”

Published:
20 Feb 2003
Report cover image showing a pensioner using the telephone

Progress in tackling pensioner poverty: encouraging take up of entitlements

“Since I reported in 2002, the Department has made significant progress in encouraging pensioners to take-up the benefits they are entitled to. Reaching those who are still not claiming is a formidable challenge, and requires the use of a number of different approaches, tailored to meet the needs of particular groups.

“I am pleased to see that more than one million more households receive Pension Credit than received its predecessor. Similar progress with other benefits should be the next step in pursuit of further progress towards what must be the overall goal: reducing pensioner poverty.”

Published:
21 Jul 2006
Report cover showing soldiers scambling into a helicopter

Recruitment and retention in the Armed Forces

“The Ministry of Defence is working hard to tackle the issues in recruitment and retention to ensure there are sufficient levels of personnel in the Armed Forces. But, given current levels of operational deployment, workloads on Service men and women in some areas are heavy.”

“Armed Forces personnel told us that the key reasons they were leaving early included the pressures on their family life. It is therefore vital that, in addition to the financial incentives offered, the Ministry of Defence maintains its focus on longer term measures.”

Published:
3 Nov 2006